ditorelo-acss-issue | Stripe Developers | Page 1

tired pewterBOT Jun 7, 2023, 10:00 PM

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nocturne tapir Jun 7, 2023, 10:01 PM

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@hazy umbra can you clarify what you're asking?

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ditorelo-acss-issue

hazy umbra Jun 7, 2023, 10:05 PM

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I want to understand what could be creating this issue when creating a new payment intent for Canada PADs

nocturne tapir Jun 7, 2023, 10:05 PM

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That usually mean that specific bank/institution is experiencing an issue right now

hazy umbra Jun 7, 2023, 10:06 PM

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I understand that, but we're getting several reports of this

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Anything you could give us regarding details so we could communicate to our users/CX team?

nocturne tapir Jun 7, 2023, 10:06 PM

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Not really. I would recommend collecting detailed information from those customers (exact bank, when they tried, etc.) and then you can report this to our support team and they can help you figure it out https://support.stripe.com/contact

hazy umbra Jun 7, 2023, 10:22 PM

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I can replicate it https://www.loom.com/share/c90de7f900ff44648c5f640e1bb57a89

Loom

Stripe - issue with Sunrise CU

▶ Play video

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Does that still need to go via support?

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All I need is details to see if it's an issue with the bank or our implementation (it works for other banks tho)

nocturne tapir Jun 7, 2023, 10:26 PM

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you typed 123 in that box, is this all Test mode? I'm confused on the context

hazy umbra Jun 7, 2023, 10:32 PM

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User opens stripe intent UI to add a bank account
User searches for bank
User enter banks details

In a sucessful world they would get their credentials identified and the payment intent created

For this bank we always get "institution experiencing technical issues"

i don't have live details for canadian accounts, but I tried entering 123 for another bank in the list and got a "bad login and password" instead

#ditorelo-acss-issue