bwurtz999 | Stripe Developers | Page 1

winged basinBOT Jun 7, 2023, 5:34 PM

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vernal plover Jun 7, 2023, 5:34 PM

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Hello! How can I help?

median phoenix Jun 7, 2023, 5:35 PM

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Hey Karbi! I know this isn't what this server is for, but I'm in a tough spot and I'm hoping if I explain what's going on maybe you could provide some assistance

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Stripe is holding some of our funds in reserve and it's really making things tight financially. They claim it's to handle 'disputes' but our account has no history of excessive disputes (1 for $16 ever)

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And they're withholding thousands of dollars from us

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I can't get anyone to actually talk to me on the phone

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I called support, which forwarded me to someone I've been emailing with

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But he has stopped responding after saying there is nothing he can do

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It's a 120-day hold on our funds, which seems crazy

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Is there any way you could connect me with someone who will talk to me?

vernal plover Jun 7, 2023, 5:40 PM

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I can try and flag your ticket internally to try and get more eyes on it - do you have an account ID I can find on my end?

median phoenix Jun 7, 2023, 5:41 PM

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acct_1L0UuTJicASqbRxH

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Thank you!!!

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Is there someone else I should reach out to?

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When did Stripe start withholding funds from accounts? And do you know what criteria they use to determine if they will withhold funds?

vernal plover Jun 7, 2023, 5:47 PM

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Those are really not questions I can answer here (but hang tight while I figure out the best way to help you)

median phoenix Jun 7, 2023, 5:47 PM

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Thank you!!!

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I know this isn't the place for this - I just have no one else to ask

vernal plover Jun 7, 2023, 5:55 PM

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Okay I flagged it internally! Sorry I can't really do more, but hopefully someone should followup

median phoenix Jun 7, 2023, 5:56 PM

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Ok thank you!

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I really appreciate your help!

#bwurtz999