#Fabien
valid blade
The customer portal should allow users to manage all of their active subscriptions. Are your users not seeing all of their active subscriptions? I am less sure about cancelled subscriptions but can look in to it if that is the issue
pine widget
yes that'is it, the can't see all theirs active subscriptions
only the last
if they have 2 subscriptions on 2 differents products, they only can manage the last subscription they made
so there is one subscription on one product they can't manage
valid blade
Do you have the ID of a customer that is seeing this? cus_123
Testing myself just now, I am seeing all active and past due subscriptions. As far as I know there isn't a configuration for this but I can check
Customer ID will definitely be helpful in looking in to this though
pine widget
the user is authenticad by email
valid blade
If you know that email you can look the ID up via https://dashboard.stripe.com/customers
pine widget
when i try to manage my susbcriptions, i receive a link by mail and then after the 2fa check i'm redirected on stripe
thanks, i'm going to try with the customer object
i'll let you know, thanks for your help 😉
desert sealBOT
valid blade
Gotcha, do let us know what you see. It should work the same either way, I'm just trying to get examples to see what might be different between your setup and mine
Another user reported seeing this today so I am trying to dig in to the cause with them as well
pine widget
i think this is it, we create a user (even if it's the same) each time he wants to subscribe
plain surge
👋 stepping in
How are you creating these Subscriptions?
Are you using Payment Links? Or something else?
pine widget
i'm using the stripe checkout, but i create a new user each time, even if it's the same user, so i think this is the problem like @valid blade says