#driveroval
orchid marlin
honest walrus
Hello 👋
Are you using Destination Charges OR Separate Charges & Transfers flow?
wraith cradle
Destination charges
honest walrus
We have a section in our docs that go over it
https://stripe.com/docs/connect/charges#disputes-and-chargebacks
For disputes where payments were created on your platform using destination charges or separate charges and transfers with or without on_behalf_of, your account balance is automatically debited for the disputed amount and fee. When this happens, your platform can attempt to recover funds from the connected account by reversing the transfer either through the Dashboard or by creating a transfer reversal.
If there is a negative balance on the connected account, Stripe attempts to debit its card issuer account only if debit_negative_balances is set to true.
wraith cradle
so, I need to manually reverse that funds, right?
honest walrus
Yup
wraith cradle
I have another related question
honest walrus
Sure
wraith cradle
The transfer was reverse before the result of the dispute, so I need to create again the transfer because the dispute was won, but I'm receiving this error
You have insufficient funds in your Stripe account. One likely reason you have insufficient funds is that your funds are automatically being paid out; try enabling manual payouts by going to https://dashboard.stripe.com/account/payouts.
Could you guide me on how to proceed, please?
honest walrus
If the transfer was reversed already, you don't need to deduct the connected accoutn again right? Am I missing something?
wraith cradle
the transfer was won, so I need to transfer that funds to the connected account
a mistake was made, and the transfer was reverted too soon
honest walrus
Ah gotcha.
can you share your account ID?
Since you have automatic payouts enabled, its possible that funds in your available balance has been committed towards the next payout. In which case, you don't have enough balance to create a transfer to the connected account.
One of the ways you can fix it is by changing to manual payouts which let's you accumulate balance
The other option might be using a top-up
LMK if that makes sense @wraith cradle