Amirah | Stripe Developers | Page 1

granite orioleBOT Jun 7, 2023, 7:29 AM

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charred geode Jun 7, 2023, 7:30 AM

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Could you share the FAQ? I believe that's inside the Customer page

regal crest Jun 7, 2023, 7:30 AM

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https://stripe.com/docs/declines#blocked-payments

Understanding declines and failed payments

Learn why some payments fail and what you can do to decrease your decline rate.

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This is the FAQ I refer to

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Is there any other way we can do to unblock the card payment for the customer?

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Because the customer wants to proceed with credit card payment.

charred geode Jun 7, 2023, 7:36 AM

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I see the button on my account

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don't you see it?

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Do you have an example PaymentIntent Id?

regal crest Jun 7, 2023, 7:41 AM

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what is the paymentintent ID?

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Let me share you my ss on our account

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We only have the add to block list button

charred geode Jun 7, 2023, 7:50 AM

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the pi_xxx text on right hand side, above

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Um the "Add to allow list" only display for Radar blocked transaction. Here this transaction is blocked by Stripe and you may not be able to allow it

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ie. we might detect this is a bad card used by different customer on different merchant, and we block it globally

granite orioleBOT Jun 7, 2023, 7:58 AM

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regal crest Jun 7, 2023, 8:17 AM

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so how do I allow the customer to make her payments?

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is it possible to unblock

nimble brook Jun 7, 2023, 8:18 AM

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No. When Stripe block a transaction you can't allow it by your own

regal crest Jun 7, 2023, 8:42 AM

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I see then what can be done?

nimble brook Jun 7, 2023, 8:51 AM

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You need to ask the customer to use another card.

regal crest Jun 7, 2023, 8:51 AM

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I see noted thanks for your help. Will inform our customer regarding this.

#Amirah