eirikbakke | Stripe Developers | Page 1

fickle eagleBOT Jun 6, 2023, 2:03 PM

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iron lotus Jun 6, 2023, 2:04 PM

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This flow should just use the active price attached to their subscription

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Are you seeing different behavior?

broken atlas Jun 6, 2023, 2:06 PM

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It uses the price that's attached to the customer's existing subscription, yes, but what if the price since increased? Currently the user can add new seats at the old price.

iron lotus Jun 6, 2023, 2:07 PM

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So if the price increases, you want the customer to have the previous seats still active at the old price but any new seats will use a new price?

broken atlas Jun 6, 2023, 2:07 PM

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Yes, that's my thinking. Though this would be a business decision.

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Ideally it would be an option.

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(An option to us as a Stripe developer, that is.)

iron lotus Jun 6, 2023, 2:08 PM

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Unfortunately I don't think that flow is supported via the customer portal. Since it's a Stripe hosted flow it's not the most customizable experience

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I think it just supports changing quantity of the current active price

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Let me double check though

broken atlas Jun 6, 2023, 2:08 PM

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Thank you!

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Another question is whether there are plans in the future to let the Customer Portal support updates to quantities for subscriptions that mix multiple products.

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(It's useful to know the limitations of the Customer Portal now so we know when/if we might need to implement these flows ourselves in the future.)

iron lotus Jun 6, 2023, 2:12 PM

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So I was right. The first use-case you asked about isn't supported

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AFAIK updating subscriptions quantities for subs w/ multiple products isn't on the roadmap, but I can't say for sure

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Several current limitations are listed here: https://stripe.com/docs/customer-management#customer-portal-limitations

Customer management

Manage customer relationships with your business.

fickle eagleBOT Jun 6, 2023, 2:15 PM

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broken atlas Jun 6, 2023, 2:16 PM

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OK, thank you!

#eirikbakke