imsamyang

[drowsy stream]

Most of the card payment methods don't seem to have any issue, and some bank accounts work as well. But just a large chunk of them do seem to have this issue.

[rustic nexus]

Do you have an example one that's failling that I can take a look at?

[drowsy stream]

sure, here's 3:

1. https://dashboard.stripe.com/payments/pi_3NFdePCC7zrZ1DBL1uljnWfu
2. https://dashboard.stripe.com/payments/pi_3NFOxTCC7zrZ1DBL1zfsxTct

https://dashboard.stripe.com/payments/pi_3NFSoiCC7zrZ1DBL0NXRLqHE

[rustic nexus]

So the reason these are all failing is that you're using legacy BankAccount objects that never collected a mandate

The only way to get these payment methods working is to provide a mandate when you confirm the PaymentIntent (https://stripe.com/docs/payments/ach-debit/migrations#mandate-acknowledgement)

[drowsy stream]

Ah got it, how come these are not in the “requires_mandate” state then?

Because I remember having that issue too

[rustic nexus]

That's not a state that we have for PaymentIntents - mandates are something needed for confirmation, so instead we say confirmation has failed because the mandate wasn't provided.

[drowsy stream]

I see, ok thanks so much. Appreciate the support & will reach out if we have any issues, thanks.