#chukd
quartz crow
crimson nacelle
Hi. I was wondering if you could help me in confirming the best way (recommended way) to correct a failed payout? I sent a email to customer service and they said I'll have to reverse all transfers in the payout, then create all new transfers. I just want to confirm if this the best way? I'm just concerned that I have a payout that has 400+ transfers! That means I'll have to reverse 400 transfers and then create another 400 all in a loop, which would be pretty laborious and could potentially lead to failures and bigger issues! I looked for a solution in the API that might allow me to just submit the failed payout to another account (no that's active w/ payouts enabled), so that Stripe could handle the heavy workload of reversing and creating all new transfers, but I didn't see anything in the docs. Any advice here would be appreciated!
inner coyote
No better way unfortunately. We don't have an API or anything that re-routes payouts or anything like that.
crimson nacelle
ok 😦
just one more question regarding fees and calculating fees with a payout! Question - Stripe doesn't show payout fees (0.25% + $2.00) collected in developer mode. Does this mean that I have to use live mode and "test" with real credit cards to see how Stripe is calculating and charging me fees on my platform? FYI - I will be using separate charges and transfers almost exclusively in my application and will also be using cross-border payouts, which will calculate additional payout fees, so knowing how I'm charged for those fees in dev mode is crucial before I go live and the only information I currently am aware of to test with are those prices on Stripe's advertised pricing page
inner coyote
Those fees are separate from the individual payouts and they are aggregated daily (if I remember correctly). Honestly this is going to be a better question for our Support team as we are really just familiar with the API here. I believe you will still see those fees in test mode but I'd recommend double checking that with our Support team via https://support.stripe.com/contact/login
crimson nacelle
Do you know where in the API I can get the Connect platform payout fees? I've looked but can't find anything and nothing is showing in any of the payout webhooks.