KuVana | Stripe Developers | Page 1

wooden roseBOT Jun 5, 2023, 4:44 PM

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sullen mauve Jun 5, 2023, 4:45 PM

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Hi 👋

The Payment Element contains more validation AFAIK. Do the Insurnce cards use Visa/MasterCard networks?

regal cliff Jun 5, 2023, 4:50 PM

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We are seeing issues with Zellis in particular, and I am unsure what they use. What validation is there on Payment Element that isn't on Card Element?

sullen mauve Jun 5, 2023, 4:51 PM

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Hmmm.... I actually see that the Payment Element should accept more payment methods than the card.
https://stripe.com/docs/payments/payment-card-element-comparison

regal cliff Jun 5, 2023, 4:55 PM

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yeah, that was my understanding as well, we've just seen an increase in declines from Zelis insurance payments since migrating to the payment element

sullen mauve Jun 5, 2023, 4:57 PM

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Okay do you have an example payment where this occurred so I can check the validation error?

regal cliff Jun 5, 2023, 5:03 PM

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pi_3NFfnsHFzwE4pTge1x00upBH

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This is the error we are seeing

    "code": "card_declined",
    "decline_code": "do_not_honor",
    "doc_url": "https://stripe.com/docs/error-codes/card-declined",
    "message": "Your card was declined.",

sullen mauve Jun 5, 2023, 5:05 PM

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In this case the issuing bank returned a do_not_honor decline code. This wasn't due to how the payment method information was collected

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Yeah that is coming fron the bank, not Stripe

regal cliff Jun 5, 2023, 5:05 PM

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Sounds good, we were just concerned that so many were related to Zelis. Thank you

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