#overton42

1 messages · Page 1 of 1 (latest)

dense ruinBOT
gray pulsar
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Hi there!

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Pasting your question here:

I set up my customer portal but i cant see any of my product, am i missing something ?

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What do you mean by "I can't see any of my product"?

still garden
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i created 3 products but i dont see them

gray pulsar
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Where you don't see them? In the customer portal when trying to update a subscription?

still garden
gray pulsar
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Can you share a customer ID that doesn't see the products in their customer portal page?

still garden
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yes here it is : cus_O1g0TCX4KSiQaG

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im in test mode btw

gray pulsar
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This customer has no active subscriptions, so that's expected. The customer portal cannot create new subscriptions, it's only to update existing subscriptions

still garden
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and how a custom can create a subscription ?

gray pulsar
still garden
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with a payment link, can i let the user choose between one of my product ?

gray pulsar
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No. If you have 3 possible products, you should create 3 different Payment Links.

still garden
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that's what i tought about, maybe i will use that

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and after the first payment, the customer portal can be used to create another subscription ?

gray pulsar
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No, the customer portal is only to update an existing subscription, not create brand new subscriptions.

still garden
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hmm ok 😦

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thank you for your help soma

gray pulsar
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Happy to help!

dense ruinBOT