Pam | Stripe Developers | Page 1

supple urchinBOT Jun 2, 2023, 9:45 PM

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brave horizon Jun 2, 2023, 9:45 PM

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Hello! How can I help?

wheat dawn Jun 2, 2023, 9:45 PM

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Hi

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Is it possible to voice chat?

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cause i feel like this is a lot to type

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I can type this out if I need to tho

brave horizon Jun 2, 2023, 9:46 PM

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Yeah typing would be for the best (we don't offer voice chat here)

wheat dawn Jun 2, 2023, 9:46 PM

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ok

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so

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For some weird reason I have 2 payment options under my stripe account

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I want to get rid of one

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but it wont let me

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I got paid thru kick thru my RBC account. Which went thru properly

brave horizon Jun 2, 2023, 9:47 PM

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Can you show me a screenshot of what you're seeing?

wheat dawn Jun 2, 2023, 9:48 PM

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But for some reason when I got a routing number from my bank (RBC) and added my account number and saved it. It came up as CHASE bank which I do not have

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I can

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one sec

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The top one. Is the right account. I want to get rid of the bottom one because I talked to kick and according to stripe. It is already delivered and it worries me that I wont get this payment from kick. Again. They sent it correctly to the top account

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But for THIS months payment it got sent to the bottom one

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Anddddd I'm looking at my bank account and I'm not seeing anything

brave horizon Jun 2, 2023, 9:50 PM

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(deleted that screenshot since it has your personal details in it)

wheat dawn Jun 2, 2023, 9:50 PM

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Thank you

brave horizon Jun 2, 2023, 9:53 PM

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I believe you're seeing this because you actually have two different connect accounts - one that was created on 4/13 and one that was created on 3/23

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You need to be talking to Kick Streaming (which is the platform) to make sure you can consolidate back down to one account/check why you have two in teh first place

wheat dawn Jun 2, 2023, 9:54 PM

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ok is it possible to have you guys remove one tho?

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I remember what happened

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I do remember being asked to re input info

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I cannot imagine why this routing number would be given to me from my bank RBC

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when Ive been told its a CHASE

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What is insanely frustrating

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Is I have been talking to kick thru email

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and I mentioned the accounts

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I'm immediately sent a link from their support to my stripe dashboard

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brave horizon Jun 2, 2023, 9:59 PM

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Kick should really be the one to be deleting the additional account - you can try with our support (https://support.stripe.com/contact) team to see if they have any internal ways of handling this

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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But I'd be really clear with kick that you explicitly want to delete one of the two accounts that you have with them

wheat dawn Jun 2, 2023, 10:00 PM

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But its on stripe? I thought you guys handle this?

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This is extremely frustating cause im getting sent back and fourth between both kick/stripe now

brave horizon Jun 2, 2023, 10:01 PM

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Yes your account is on stripe, but it was created on behalf of Kick, which is the one "managing" this account since it's connected to their platform

wheat dawn Jun 2, 2023, 10:02 PM

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sorry its just been a long day of trying to figure this out

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i dont mean to come off as aggressive

brave horizon Jun 2, 2023, 10:02 PM

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No worries - I understand it's not great being passed around through the different support channels

wheat dawn Jun 2, 2023, 10:03 PM

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So the link you just gave me

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I should go thru here like this? Cause it says the payment went thru to this kick account here

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Should I put it under payouts? Refunds?

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under the "What do you need help with" tab

brave horizon Jun 2, 2023, 10:06 PM

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I think Payouts should be find - and I'd just put clear details there that you want this account to be deleted/closed

wheat dawn Jun 2, 2023, 10:09 PM

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Ok I sent the email out

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Hope to hear back about it

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It worries me

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because thru stripe it says the money was already delivered? (to the one with the chase account) when I dont even have a chase account. I'm worried I just lost out on $800

brave horizon Jun 2, 2023, 10:12 PM

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If this is fraud/a bad payout then the folks at support should also be able to help you clear that up

wheat dawn Jun 2, 2023, 10:13 PM

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And thats the same link you gave me right

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So within this email chain I should be able to figure this out?

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When they get back to me?]

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Because it might be a bad payout situation then

brave horizon Jun 2, 2023, 10:14 PM

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Yup!

wheat dawn Jun 2, 2023, 10:14 PM

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Karbi

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Thank you so much for the help

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youve been great

brave horizon Jun 2, 2023, 10:15 PM

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happy to help! And sorry again that this hasn't been a great experience 😦

#Pam