#Pineapple
fallen mortar
wintry mural
Hello! Can you give more specifics on why you'd believe this would be related to event data?
wintry mural
Gotcha - and what's specifically the issue with this order?
hallow sentinel
The order was unpaid so it got cancelled and we keep seeing that a lot. It's almost like there's a glitch in the stripe checkout process.
The error says "The customer has not entered their payment method
I clicked the webhook id for that order and it brought me to No such webhook endpoint: 'we_1Mhg1ACbhaEfwTYpYxeEcIkc'
wintry mural
Is this an integration that you built yourself (so you have the code) or are you using a third-party plugin/extension?
hallow sentinel
We are using a plugin integration
wintry mural
Gotcha - have you talking to the people that manage that plugin? As far as I can see, on Stripe's end that paymentIntent hasn't been cancelled at all and can still be used to collect payment
So this "cancellation" must be something controlled/manage by the plugin
hallow sentinel
I have not. I think one of our employees went in and put the order as cancelled becuase it had been sitting "on hold" for too long waiting for payment
wintry mural
Yeah this looks like either something related to your usage of the plugin
hallow sentinel
I just checked the settings and nothing is abnormal and the connection is working with the plugin. Do you havea any other idea why the data events showed so many "nulls"
wintry mural
There's nothing wrong with the event data having null - that doesn't mean there's anything wrong with the payment
hallow sentinel
Is there any other information I can provide you with to help pinpoint all of the incompletes?
wintry mural
No, this is really something you'd need to talk to your plugin about. This concept of an "incomplete order" is something specific to your plugin - in Stripe these are represented as PaymentIntents (which haven't been cancelled at all) so from our perspective they're still valid
