Vijay Deepak | Stripe Developers | Page 1

odd gulchBOT Jun 2, 2023, 2:21 PM

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heavy jay Jun 2, 2023, 2:22 PM

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Hi. Sounds like a network connectivity issue. Is this happening on your server, local machine, or both?

heady pagoda Jun 2, 2023, 2:22 PM

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it is happening on our server

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All other connectivity to our server is working fine

heavy jay Jun 2, 2023, 2:24 PM

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So from that same server, you're successfully making other requests to Stripe?

heady pagoda Jun 2, 2023, 2:27 PM

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Not to stripe. I meant we are able to make connection to other servers.

heavy jay Jun 2, 2023, 2:28 PM

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Ah I see. Recommend running these diagnostics on your server: https://github.com/stripe/stripe-reachability

GitHub

GitHub - stripe/stripe-reachability: A bash script to test access t...

A bash script to test access to the Stripe API - GitHub - stripe/stripe-reachability: A bash script to test access to the Stripe API

heady pagoda Jun 2, 2023, 2:38 PM

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I got this result when I ran the reachability script

📎 stripe-api-response

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Seems like reachability is fine.

heavy jay Jun 2, 2023, 2:49 PM

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I don't see the OK: curl_https check

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Was that just cut off?

heady pagoda Jun 2, 2023, 2:51 PM

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This was the last line it was cut off: OK: curl_https check

heavy jay Jun 2, 2023, 2:52 PM

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Odd

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And that script was run on the server where you are having the above api error?

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The same node/endpoint?

heady pagoda Jun 2, 2023, 2:53 PM

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Yes, nothing has changed in that server. Everything was running fine until today morning.

heavy jay Jun 2, 2023, 2:54 PM

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Can you try making the same api request in that server's console using curl? https://stripe.com/docs/api/customer_portal/sessions/create?lang=curl

Stripe API reference – Create a portal session – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

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To see what happens

heady pagoda Jun 2, 2023, 3:17 PM

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We tried the above curl command in our server, it works fine.

heavy jay Jun 2, 2023, 3:17 PM

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Ok so connectivity isn't the issue

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Have you retried creating a billing portal session via your

                        .setReturnUrl(url)
                        .setCustomer(stripeCustId)
                        .build();
                com.stripe.model.billingportal.Session portalSession = com.stripe.model.billingportal.Session.create(params);```
snippet? Has the issue resolved?

heady pagoda Jun 2, 2023, 3:22 PM

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The issue is not resolved yet. We are seeing the same error if we retries creating a billing portal session.

heavy jay Jun 2, 2023, 3:23 PM

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You don't have a load balancer or something?

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Just 1 server/node?

heady pagoda Jun 2, 2023, 3:26 PM

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Yes

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The customer create API works fine (Customer customer = Customer.create(param)). The snippet that i sent you earlier where we creating a billing portal session that is the one that is failing.

heavy jay Jun 2, 2023, 3:31 PM

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Super weird

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What versinon of the sdk are you using?

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Also can I have a request id or your account id? Just want to check some logs

heady pagoda Jun 2, 2023, 3:33 PM

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group: 'com.stripe', name: 'stripe-java', version: '20.80.0'

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Customer ID: cus_Ku8IkHyJerUktt

heavy jay Jun 2, 2023, 3:34 PM

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Ok thanks

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Also, do you have a test environment?

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And is that working?

heady pagoda Jun 2, 2023, 3:35 PM

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Yes. Test mode is working fine.

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And our test server also working fine.

heavy jay Jun 2, 2023, 3:39 PM

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This all implies a connection issue

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Not sure why the curl command is working

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If it's only not working on 1 server and all the versioning is the same, it's almost certainly connectivity

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But doesn't make sense why curl works on that same IP

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You're 100% certain you tried with curl on the same exact IP?

odd gulchBOT Jun 2, 2023, 3:40 PM

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heady pagoda Jun 2, 2023, 3:48 PM

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Yes, its very confusing. I just tried the curl one more time from the same server.. worked fine..

urban linden Jun 2, 2023, 3:48 PM

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Hi 👋
I'm stepping in as @heavy jay needs to go soon

heady pagoda Jun 2, 2023, 3:48 PM

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Anything you noticed from your log?

urban linden Jun 2, 2023, 3:49 PM

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When you say "your log" what are you referring to?

heavy jay Jun 2, 2023, 3:50 PM

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I was checking their request logs to see if I picked up anything interesting

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Only ones I see are paramter missing: https://dashboard.stripe.com/logs/req_IEx9mE2LxcpGcl

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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Required customer

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Those are from earlier today and were issued with the Java sdk

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Any connection errors won't make it to us though (like the one you initially shared)

heady pagoda Jun 2, 2023, 4:01 PM

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we checked logs in the stripe portal and it looks like there were errors today with the message "parameter_missing - customer".

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Looks like started appearing around 7 a.m. PST.

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But, from what we can see, the parameters are being sent.

urban linden Jun 2, 2023, 4:03 PM

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Do you have a request ID I can review?

heady pagoda Jun 2, 2023, 4:05 PM

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req_sdjGzcYzY6FShh

urban linden Jun 2, 2023, 4:06 PM

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This request is passing no parameters to the API. The POST body is empty

heady pagoda Jun 2, 2023, 4:17 PM

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Our logs only show connectivity issue. Maybe due to that the Post body is going empty?

urban linden Jun 2, 2023, 4:18 PM

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That is the reason our API is returning an error

heady pagoda Jun 2, 2023, 4:19 PM

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Not sure why the connectivity issue happens only for the creating billing portal session and works fine for the customer creation endpoint.

urban linden Jun 2, 2023, 4:21 PM

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Yes that is strange. Do you have a recent example of the cusomter creatioin? Is it possible that the logging of connectivity issues is actually how the API errors are being handled?

heady pagoda Jun 2, 2023, 4:25 PM

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This is an example of customer creation working fine: req_NJ1BtSs0eIQpDL. The billing poertal session immediately after that failed.

urban linden Jun 2, 2023, 4:30 PM

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This was aslo sent with no POST body

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This worked because all fields for the Customer object are optional

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It looks like your integration is not passing any parameters. I can see you are using our Java client library. Can you modify your Java code to use the following syntax? https://stripe.com/docs/api/customers/create?lang=java

heady pagoda Jun 2, 2023, 4:38 PM

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We are using the builder from the SDK. The following is the code snippet for it:

           SessionCreateParams params = new SessionCreateParams.Builder()
                  .setSuccessUrl(successUrl)
                  .setCancelUrl(cancelUrl)
                  .setCustomer(stripeCustId)
                  .addPaymentMethodType(SessionCreateParams.PaymentMethodType.CARD)
                  .setMode(SessionCreateParams.Mode.SUBSCRIPTION)
                  .build();*

Should we be not using the builder anymore and just send the parameters by using params.put ?

urban linden Jun 2, 2023, 4:38 PM

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You can use the builder syntax (unfortunately not all our docs use the Builder syntax).

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There is an example here fo that syntax: https://stripe.com/docs/invoicing/customer?dashboard-or-api=api

heady pagoda Jun 2, 2023, 4:39 PM

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We're not sure why it's failing though.. the same code works fine on our test servers

urban linden Jun 2, 2023, 4:39 PM

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However, what I am seeing is that none of these parameters appear to pass a value to the API when you call Customer.create(params)

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In that case I would add logging to verify that the variables being passed to the builder syntax have actual values stored in them.

#Vijay Deepak