Jerel | Stripe Developers | Page 1

loud jackalBOT Jun 1, 2023, 5:57 PM

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fierce abyss Jun 1, 2023, 5:58 PM

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Hello! Can you provide more details? Do you have a request ID showing the error? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

slate linden Jun 1, 2023, 6:21 PM

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attach_required: false
initial_institution: bcinst_JFqf5aQ9StUV9C
payment_method_data[type]: us_bank_account
manual_entry_only: false
search_session: cf575310-b30e-4101-b0c7-ebb4a081727d

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Request-Id:
req_zFVnZGffbD86zE

fierce abyss Jun 1, 2023, 6:25 PM

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Are you sure that's the correct request ID?

loud jackalBOT Jun 1, 2023, 6:53 PM

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slate linden Jun 1, 2023, 7:04 PM

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Log never makes it to the dashboard

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That is all I have from Chromes tooling

slim oasis Jun 1, 2023, 7:18 PM

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Interesting. I am having trouble looking up that request ID. Do you have a test site where I can see this error?

slate linden Jun 1, 2023, 7:22 PM

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No, it works in test and only fails in production 🙂

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To get to where is fails, takes a decent number of steps. If you want, we could zoom/teams and I can show you it failing.

slim oasis Jun 1, 2023, 7:29 PM

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Unfortunately we don't do calls on this server. Trying to think of how to get better visibility on this

slate linden Jun 1, 2023, 7:33 PM

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Here is basically all I have

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Same thing done in Test

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Data posted that does not include the key or secret

attach_required: false
initial_institution: bcinst_JFqf5aQ9StUV9C
payment_method_data[type]: us_bank_account
manual_entry_only: false
search_session: 1619443e-4e10-4538-8838-8710920884d4

slim oasis Jun 1, 2023, 7:42 PM

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Gotcha, thank you. I am checking our logs on our side some more. I should be able to find something on these

loud jackalBOT Jun 1, 2023, 7:52 PM

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slim oasis Jun 1, 2023, 8:00 PM

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Would you be able to send me the request URLs from your dev tools for these requests? They are a bit too small for me to properly type out what is in them to search

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Found it on my side. Still looking...

slate linden Jun 1, 2023, 8:07 PM

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https://api.stripe.com/v1/setup_intents/seti_1MoSXUAx5Od6A3TPjAQRKqjy/link_account_sessions

slim oasis Jun 1, 2023, 8:14 PM

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I have more info and will need to escalate this to our engineering team to investigate this error further. Have you already filed for Financial Connections access for your account on this page? The error I am seeing here indicates that you might not have permission to request the "balances" permission because that form has not been filled out yet https://dashboard.stripe.com/financial-connections/application

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I am not 100% sure at the moment if that error is a false positive and we need to address that or if that error is correct for your account and we need to handle that error more gracefully to communicate why it is failing.

slate linden Jun 1, 2023, 8:17 PM

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Yeah, we filled it out last year, when we started accepting ACH. There was a time when everything was working :), then it just stopped with that error.

slim oasis Jun 1, 2023, 8:19 PM

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Ah gotcha. Sorry to hear. So I think the best next steps would be for you to file a ticket with us and then DM me your email so I can grab it and file with our engineering team

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You can create a ticket on this page https://support.stripe.com/?contact=true

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It doesn't have to be in depth. You can just include your initial description "I am seeing the following error "An unexpected error occurred when trying to use instant verification." when any user tries to use Instant Verification through stripejs on our site." and those two screenshots and I can fill in the rest

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Actually it would be very helpful if you could also include two snippets of code:

Your server-side call to create this SetupIntent
Your client-side call to confirm the SetupIntent

slate linden Jun 1, 2023, 8:22 PM

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Is there a way to view an existing ticket and add more to it?

slim oasis Jun 1, 2023, 8:23 PM

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Yes, do you already have a ticket for this?

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or email chain?

slate linden Jun 1, 2023, 8:24 PM

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I started an email, but there hasn't been a response yet. Do I just reply to the autoresponse with the extra info?

slim oasis Jun 1, 2023, 8:25 PM

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Yep that should work. And thanks for the email, looking for that chain now

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Oh and do you know how long this has been happening? Like was there a day when suddenly this page was broken? Also do you know if this is all ACH setups or just some of them?

slate linden Jun 1, 2023, 8:32 PM

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It started a few months ago, it happens with all ACH. We don't get a lot of ACH requests, so we have been pushing using to the Stripe/Portal, which allows the user to add a Bank.

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Since the portal control is identical to the stripejs control we show, most of the people barely notice. But it does disrupt the flow.

slim oasis Jun 1, 2023, 8:37 PM

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Gotcha. It actually looks like a colleague was already looking in to this. I will pass this info along to them and you should get a reply back through that email. Unfortunately I don't know an expected ETA on it but Support will get back to you as soon as they can.

slate linden Jun 1, 2023, 8:38 PM

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Np, thank you for you help 🙂

#Jerel