hogesar

[hot oak]

hi! hard to say without an example like a cs_live_xxxx Checkout ID where you expected Klarna but didn't see it

or the request ID req_xxx from an error

[granite stump]

req_ikDNMdilRg5WNd

Would be a good very recent example

[hot oak]

the connected account needs to activate/onboard themselves to Klarna I think.

[granite stump]

Ah, so even though I have the setting turned on that stops connected accounts from managing their own payment methods, and even though I've turned Klarna on via their payment methods tab, that isn't enough? Sorry, I may have misunderstood a step somewhere!

[hot oak]

you're doing a Direct Charge which means the connected account is the merchant processing the payment

so they need to have an active Klarna 'onboarding' on their account; as the platform you can check the Capabilities API to see if they have one

[granite stump]

Ok, understood. Thanks for your help