takashiki | Stripe Developers | Page 1

brittle meteorBOT Jun 1, 2023, 5:15 AM

#

near pendant Jun 1, 2023, 5:16 AM

#

Hi there, can you share with me the PaymentIntent ID>

split timber Jun 1, 2023, 5:16 AM

#

pi_3NE1c62hlCbvP0Wg1bzYK4gd

lyric mortar Jun 1, 2023, 5:18 AM

#

Same issue. The error occurs when redirecting to Stripe from Alipay.

near pendant Jun 1, 2023, 5:19 AM

#

@lyric mortar did you encounter the same problem? do you have the PaymentIntent ID?

lyric mortar Jun 1, 2023, 5:19 AM

#

pi_3NE2oPJYmS9PsdYu1nTh59gn

#

It has been marked as failed by Stripe and I have received the refund.

near pendant Jun 1, 2023, 5:21 AM

#

OK, did you see the same failed_redirect_completion error page?

lyric mortar Jun 1, 2023, 5:21 AM

#

Yes, same error.

#

split timber Jun 1, 2023, 5:26 AM

#

near pendant Jun 1, 2023, 5:28 AM

#

@split timber thanks for the video. so in Alipay it shows payment succeeded, but when it get backs to your app, it shows the failed_redirect_complete error.

#

Was the money refunded to the customer?

split timber Jun 1, 2023, 5:29 AM

#

Yeah, Alipay succeeded, but on Stripe it's not

near pendant Jun 1, 2023, 5:30 AM

#

OK, was the money refunded ?

split timber Jun 1, 2023, 5:30 AM

#

The refund automatically happend after one hour

lyric mortar Jun 1, 2023, 5:36 AM

#

I've contacted Stripe support, but they can't understand and solve the issue, I have to temporarily disable Alipay. It would be great if you could help with this. @near pendant

near pendant Jun 1, 2023, 5:39 AM

#

@lyric mortar @split timber I've already esclated this problem and we are working on it.

lyric mortar Jun 1, 2023, 5:39 AM

#

OK, thank you.

split timber Jun 1, 2023, 6:17 AM

#

@near pendant Hi, do we have an ETA for this?

near pendant Jun 1, 2023, 6:18 AM

#

We are working on it, and I'm afraid thre's no confirmed ETA at this moment.

near pendant Jun 1, 2023, 6:53 AM

#

The investigation is still going on. In case you don't hear from me today, you'll receive an update through the email address that you registered with Stripe.

split timber Jun 1, 2023, 7:03 AM

#

Thanks, but just out of curious, how could you know my email registered with Stripe from Discord?

near pendant Jun 1, 2023, 7:04 AM

#

I can associate your account from the PaymentIntent ID that you shared earlier.

#

Only Stripe engineers can access it, other discord users won't.

#takashiki