brando | Stripe Developers | Page 1

severe summitBOT Jun 1, 2023, 4:14 AM

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solemn peak Jun 1, 2023, 4:14 AM

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Hi there, I'm an engineer, how can I help?

brisk basin Jun 1, 2023, 4:16 AM

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Today, all users cannot return after paying, and there is no record of users paying in the background of Stripe.
What is the problem?

solemn peak Jun 1, 2023, 4:16 AM

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Do you have a PaymentIntent ID that I can take a look at on?

brisk basin Jun 1, 2023, 4:17 AM

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After payment, the data in the screenshot above is returned.

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admin@vomcloud.com
This is my stripe account.

solemn peak Jun 1, 2023, 4:21 AM

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I need the PaymentIntent ID, which you can find from Payment Dashboard at https://dashboard.stripe.com/payments

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

brisk basin Jun 1, 2023, 4:22 AM

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Hello, I have a Chinese interface. Is there any Chinese customer service?
It may be clearer to describe in Chinese.

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It is not a problem with a certain order.
Just started and all orders are having problems.

solemn peak Jun 1, 2023, 4:24 AM

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In discord we can only support in English. If you prefer to communicate in a different language, you can write in to support at https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

brisk basin Jun 1, 2023, 4:26 AM

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After the user pays, there is no record on the "Payment" page.
so i can't give you payment id

solemn peak Jun 1, 2023, 4:29 AM

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You'll still have a PaymentIntent even if the payment isn't successful.

brisk basin Jun 1, 2023, 4:30 AM

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src_1NE2hRHl9UIL50s1v7HI1QCc

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Is this what you need?
The payment is successful, but there is no payment record in the stripe background.

solemn peak Jun 1, 2023, 4:32 AM

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OK, so you are using the legacy Sources API.

brisk basin Jun 1, 2023, 4:33 AM

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How to get the new API ？

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What should I do now?

solemn peak Jun 1, 2023, 4:34 AM

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https://stripe.com/docs/payments/payment-intents/migration

Migrating to the Payment Intents API

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Back to you question, did you create a charge (i.e., via /v1/charges endpoint) using this source?

brisk basin Jun 1, 2023, 4:39 AM

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I do not quite understand you.

solemn peak Jun 1, 2023, 4:44 AM

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Or you want to check with your developer who built this integration?

brisk basin Jun 1, 2023, 4:50 AM

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I asked my peers, it seems that your stripe Alipay has problems all over the world.

solemn peak Jun 1, 2023, 4:53 AM

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Can you elaborate?

brisk basin Jun 1, 2023, 5:12 AM

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You can ask your colleagues, your Alipay interface seems to have problems all over the world.

solemn peak Jun 1, 2023, 5:14 AM

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Can you be more specific in describing the problem?

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I've checked you logs and you have only one failed payment, and this failed payment isn't using alipay.

brisk basin Jun 1, 2023, 5:27 AM

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After using Alipay to pay, it cannot be called back and cannot jump back to the website.

solemn peak Jun 1, 2023, 5:43 AM

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I received similar reports from other users. I've escalate this issue and we are working on it.

brisk basin Jun 1, 2023, 5:48 AM

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If it is restored, please let me know.

#brando