#dc1010

1 messages · Page 1 of 1 (latest)

fringe canopyBOT
patent coyoteBOT
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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

thick charm
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When I click on that, I get this:

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{"error":{"code":null,"message":"The account acct_1NDUvkQpkKhOBC3J has been deleted, so we can't complete this action. Please let us know via https://support.stripe.com/contact if you think this was a mistake."}}

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

fading dust
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You should be able to access the support portal still, but may need to log out and log in to your dashboard again. The account you mention here is a failry new one.

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You're seeing the error above on the support site?

thick charm
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Yeah so I have two accounts under the same email now - not sure how that works while I transition over... haha> So I opened up stripe in an incognito window, and was able to log in to my existing account as per usual.

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But the existing runs on the usual Stripe, and the new runs on Stripe Express... not sure what the difference is

fading dust
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Different version of the Dashboard for a standalone vs Express account created by a platform

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but glad you're able to get back into your regular account now

thick charm
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Yee. thanks for the short term support haha

fading dust
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Please work with that platform regarding the account deletion if unexpected and our support team for issues with your account 👍

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NP!

thick charm
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Transitioning all this stuff is stressful because I dont really know what I am doing.