Nishant | Stripe Developers | Page 1

sturdy shuttleBOT May 31, 2023, 7:12 AM

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crystal fossil May 31, 2023, 7:12 AM

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To clarify with Support team, but I think it means you can't use application fee, when setting up US Platform and India Connected Account

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Sorry you have 2 different error message. Do you see them both? Can you share the request ids? req_xxx

nova dawn May 31, 2023, 7:19 AM

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Sorry for being a noob, but where can I find the request id?

crystal fossil May 31, 2023, 7:52 AM

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https://dashboard.stripe.com/test/logs

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nova dawn May 31, 2023, 7:58 AM

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Thanks, this is the request id: req_muiFdHtcywyMe8

crystal fossil May 31, 2023, 8:00 AM

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There is no error on this request

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Could you find the errored request?

nova dawn May 31, 2023, 8:02 AM

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This is the one: req_2yZvAgeejzJTCB

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for our live transaction

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I'm using Easy Digital Downloads platform for my online store.

balmy vapor May 31, 2023, 8:08 AM

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Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

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Are you using Stripe Connect?

nova dawn May 31, 2023, 8:12 AM

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Yes, I think

balmy vapor May 31, 2023, 8:19 AM

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Whether you use invoice or not changes how you integrate a lot. Because of the way it's set up - Platform account in the US and a Connected account in India you get the error.

nova dawn May 31, 2023, 8:27 AM

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So what is the solution to this.

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Am I not supposed to sell my digital products outside India?

balmy vapor May 31, 2023, 8:30 AM

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I don't know about exact country restrictions, it's better if you check with Stripe Support: https://support.stripe.com/?contact=true

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Please, let me know if you have any other questions.

nova dawn May 31, 2023, 8:36 AM

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Thanks for your support and answers

balmy vapor May 31, 2023, 8:41 AM

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Happy to help!

#Nishant