karina-subscription-dashboardsettings | Stripe Developers | Page 1

wanton runeBOT May 30, 2023, 3:53 PM

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keen yacht May 30, 2023, 3:54 PM

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Hello @simple basin ! Can I ask you for your exact/detailed question?

simple basin May 30, 2023, 3:54 PM

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it says here the subscription status will change to unpaid after 7 days

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but i have a customer who seems stuck in payment error instead

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https://dashboard.stripe.com/customers/cus_MarebkNdwmmh73

keen yacht May 30, 2023, 3:55 PM

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I'd recommend just talking to our support team for this

simple basin May 30, 2023, 3:55 PM

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to clarify, though what does "recurring payment" mean?

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is that a specific type of invoice?

keen yacht May 30, 2023, 3:56 PM

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recurring payment means Subscription from our Billing product

simple basin May 30, 2023, 3:56 PM

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so any invoice associate with a subscription? or does the invoice need a particular "reason" field value

keen yacht May 30, 2023, 3:57 PM

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I'm sorry I don't even understand the question

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That UI is specifically about payments associated with Invoices associated with Subscriptions yes. But I would recommend that you work with our support team directly instead

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karina-subscription-dashboardsettings

simple basin May 30, 2023, 3:59 PM

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ok

#karina-subscription-dashboardsettings