pinho | Stripe Developers | Page 1

tight ferryBOT May 30, 2023, 12:58 PM

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stray meadow May 30, 2023, 12:59 PM

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Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

tight glen May 30, 2023, 12:59 PM

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Hi

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pi_3NDB09CENMAgnvaD1g7jb6vR

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I'm using PHP with StripeClient library and I'm calling it this way:

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`public function createPaymentIntent(int|float $amount): array
{
$result = $this->stripe->paymentIntents->create(
[
'amount' => $amount * 100,
'currency' => 'eur',
'payment_method_types' => ['card'],
]);

return [$result->id, $result->client_secret];

}`

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Also, notice: the error only occurs on Mastercard, when I tried VISA there was no error.

stray meadow May 30, 2023, 1:03 PM

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There were no attempt on that PaymentIntent.

tight glen May 30, 2023, 1:04 PM

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What do you mean?

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stray meadow May 30, 2023, 1:06 PM

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That PaymentIntent didn't get confirmed yet

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After creating the PaymentIntent how are you accepting the Payment ? using Element ?

tight glen May 30, 2023, 1:28 PM

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Sorry, I had to go somewhere

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this is how I initialize Stripe through javascript:

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`const publicKey = StripePayment.getPublicKey();
const paymentIntentToken = StripePayment.getPaymentIntentToken();

stripe = Stripe(publicKey);
const options =
{
clientSecret: paymentIntentToken,
locale: 'pt',
fonts: [{ cssSrc: 'https://fonts.googleapis.com/css?family=Poppins:400,500' }],
appearance:
{
theme: 'stripe',
variables:
{
fontFamily: 'Poppins, sans-serif',
fontWeightNormal: 500,
fontSizeBase: '14px',
fontSizeSm: '14px',
}
},
};

stripeElements = stripe.elements(options);
const paymentElement = stripeElements.create('payment');

paymentElement.mount('#stripe-payment-element');`

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And when the user pays:

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`const elements = stripeElements;

// https://stripe.com/docs/payments/accept-a-payment?platform=web&ui=elements&html-or-react=html#web-submit-payment
const { error } = await stripe.confirmPayment(
{
elements,
confirmParams:
{
return_url: successUrl,
},
});`

brittle glacier May 30, 2023, 1:34 PM

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Hi 👋 jumping in as my teammate needed to step away, catching up on context

brittle glacier May 30, 2023, 1:35 PM

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tight glen `const elements = stripeElements; // https://stripe.com/docs/payments/accept-a-...

As my teammate mentioned, we don't see a confirmation attempt for this Payment Intent. It looks like this part of your code did run for this payment, do you know that your customer clicked on the pay/submit button that triggers the payment confirmation?

tight glen May 30, 2023, 1:38 PM

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Yes, I'm the one trying. I never had any issue in test mode, I just switched to production mode and it started showing errors. Here's my workflow:

Users goes to checkout
Imediatelly initialize the Stripe Elements / Form
Imediatelly initialize the payment intent
(User may leave the page or just continue the checkout process)

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For example, I just entered the checkout page and generated a Payment Intent, this is the result:
{"public_key":"xxxx","payment_intent_id":"pi_3NDSjpCENMAgnvaD1X03CbaT","payment_intent_token":"pi_3NDSjpCENMAgnvaD1X03CbaT_secret_bADvGAMSq0jx6YltDiUtFTi4N"}

brittle glacier May 30, 2023, 1:43 PM

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I'm not sure I'm grasping the concern here, I see that you created the Payment Intent you referenced in your most recent message, but I don't see a confirmation attempt for it.

tight glen May 30, 2023, 1:47 PM

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I'm having a hard time to explain it properly. I'm gonna try to be more clear:

I entered the checkout page
Filled the credit card details (mastercard)
Submitted the payment
Error shown: "Credit card declined"
Submitted again (without reloading page) -> worked

Tried again, this time with VISA card
Everything work well, no error

Tried again, again with mastercard
Error "Credit card declined"
Submitted again (without reloading page) -> worked

I went to Stripe Dashboard and saw all this "Incomplete" status, probably has something to do with it.

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So, I'm asking you to clear me on this steps, please:

User opens checkout page, I immediately create the Stripe Form & call the $stripe->paymentIntents->create(....), is this correct?

brittle glacier May 30, 2023, 1:53 PM

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Yes

tight glen May 30, 2023, 1:54 PM

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Ok, nice. I just logged the output of this function:

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Stripe\PaymentIntent JSON: { "id": "pi_3NDSvHCENMAgnvaD1khTF6eA", "object": "payment_intent", "amount": 9959, "amount_capturable": 0, "amount_details": { "tip": [] }, "amount_received": 0, "application": null, "application_fee_amount": null, "automatic_payment_methods": null, "canceled_at": null, "cancellation_reason": null, "capture_method": "automatic", "charges": { "object": "list", "data": [], "has_more": false, "total_count": 0, "url": "\/v1\/charges?payment_intent=pi_3NDSvHCENMAgnvaD1khTF6eA" }, "client_secret": "pi_3NDSvHCENMAgnvaD1khTF6eA_secret_tlG5xI7zaEUMZ3bUt9vt0yKWy", "confirmation_method": "automatic", "created": 1685454555, "currency": "eur", "customer": null, "description": null, "invoice": null, "last_payment_error": null, "latest_charge": null, "livemode": true, "metadata": [], "next_action": null, "on_behalf_of": null, "payment_method": null, "payment_method_options": { "card": { "installments": null, "mandate_options": null, "network": null, "request_three_d_secure": "automatic" } }, "payment_method_types": [ "card" ], "processing": null, "receipt_email": null, "review": null, "setup_future_usage": null, "shipping": null, "source": null, "statement_descriptor": null, "statement_descriptor_suffix": null, "status": "requires_payment_method", "transfer_data": null, "transfer_group": null }

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As you can see the field payment_method is null, isn't this a problem?

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Also, the status is "requires_payment_method"

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Am I missing some parameter during the creation of payment intent?
`$result = $this->stripe->paymentIntents->create(
[
'amount' => $amount * 100,
'currency' => 'eur',
'payment_method_types' => ['card'],
]);

\Log::debug($result);`

brittle glacier May 30, 2023, 1:59 PM

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tight glen As you can see the field `payment_method` is null, isn't this a problem?

No, if you haven't provided a Payment Method to the Payment Intent during its creation it is expected for that field to be null after creation, and you wouldn't provide the ID of a Payment Method if you're using a frontend to collect payment method details.

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The Payment Method and its ID are not generated until the confirmation step is executed.

tight glen May 30, 2023, 2:02 PM

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So...everything I'm doing is ok.

Does it make sense for Stripe Dashboard to show immediatelly the "Incomplete" status?

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Remember: I have not pressed pay or anything, I just initialized the Stripe.

brittle glacier May 30, 2023, 2:03 PM

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Yup, if the intent has been created and not confirmed then it is expected to be incomplete.

tight glen May 30, 2023, 2:04 PM

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So this means I'll have 100 incompleted intents if the user does not decide to proceed to pay?

brittle glacier May 30, 2023, 2:04 PM

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Yup, unless you switch to our newer flow that delays the creation of the Payment Intent to later in the process to avoid this behavior:
https://stripe.com/docs/payments/accept-a-payment-deferred

Collect payment details before creating an Intent

Build an integration where you can render the Payment Element prior to creating a PaymentIntent or SetupIntent.

tight glen May 30, 2023, 2:05 PM

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What is the alternative to this? Maybe I don't need the payment intent?

brittle glacier May 30, 2023, 2:06 PM

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If you want to process a payment then you need a Payment Intent. The alternative is the flow that I linked above.

tight glen May 30, 2023, 2:07 PM

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Yeah, I'm currently reading it, give me a moment please

#pinho