Mitsaki | Stripe Developers | Page 1

viscid pierBOT May 30, 2023, 8:10 AM

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lofty elm May 30, 2023, 8:10 AM

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👋 happy to help

nova fiber May 30, 2023, 8:11 AM

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hello!

lofty elm May 30, 2023, 8:11 AM

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would you mind sharing the payment method IDs where you think this has happened?

nova fiber May 30, 2023, 8:17 AM

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cus_LgpTZmWRPAZOay This is the customer ID, does that help?

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Card removal happend on may first

lofty elm May 30, 2023, 8:21 AM

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let me take a look

nova fiber May 30, 2023, 8:21 AM

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thank you!

lofty elm May 30, 2023, 8:25 AM

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this was the request https://dashboard.stripe.com/logs/req_23DtEBaL0ajYyB and it was from your backend

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nova fiber May 30, 2023, 8:26 AM

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oh okay, thats interesting, thank you!

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can I ask another question which is more of a problem we are seeing with credit note previews?

lofty elm May 30, 2023, 8:28 AM

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yes sure

nova fiber May 30, 2023, 8:29 AM

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Request req_YQvVT0ThlY6RVS: The credit note amount ($274.89) must be less than the invoice amount ($274.88).

lofty elm May 30, 2023, 8:30 AM

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that's normal

nova fiber May 30, 2023, 8:30 AM

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when asking for preview we only provide the line item deltas we wanna refund, but seems like the calculation, leads to the "cent off" on stripe side

lofty elm May 30, 2023, 8:30 AM

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let me take a look at the request then

nova fiber May 30, 2023, 8:31 AM

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Thank you!

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{
invoice: 'in_1NBIzaC8l6n3Jm54fk59ixHu', 
lines: [
{
invoice_line_item: 'ii_1NBIzZC8l6n3Jm5466nNXiQ0', 
quantity: 9, 
type: 'invoice_line_item'
}
], 
reason: 'order_change'
}

params provided if that helps

lofty elm May 30, 2023, 8:35 AM

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basically you did a partial credit note for the invoice and then you're trying to credit note the rest right?

nova fiber May 30, 2023, 8:36 AM

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yes

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essentially this guy did reduce their order items and then wanted to cancel, so we tried to refund the remainder

lofty elm May 30, 2023, 8:40 AM

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I guess this is what made the whole "cent off" mess.

nova fiber May 30, 2023, 8:41 AM

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yeah, we tried in the past to calculate it ourselves and on partial refunds there was very often the case of the cent off

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hence why we went the preview route

lofty elm May 30, 2023, 8:41 AM

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I think the best solution here is to just specify the invoice

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without anything else

nova fiber May 30, 2023, 8:41 AM

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oh for full cancellations you mean

lofty elm May 30, 2023, 8:41 AM

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yes

nova fiber May 30, 2023, 8:41 AM

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yeah that could work

lofty elm May 30, 2023, 8:42 AM

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since it is a full refund

nova fiber May 30, 2023, 8:42 AM

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I would assume in partial refunds this shouldn't be an issue as we don't surpass the invoice total

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That helps a lot thank you very much

lofty elm May 30, 2023, 8:43 AM

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no worries, glad I was able to help

#Mitsaki