elleschu

[edgy plover]

https://stripe.com/docs/api/invoices/mark_uncollectible#mark_uncollectible_invoice you can use this API to make an invoice uncollectable.

[oblique skiff]

👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

[frozen zealot]

oh thanks but in what circumstances does stripe set invoices on uncollectibe ?

I previously thought that when payment failed => subscription was automatically set to past due + invoice : incomplete and then that the invoice was set to uncollectible after a certain amount of time

hi @oblique skiff thanks 🙂

[oblique skiff]

depends on your settings here https://dashboard.stripe.com/settings/billing/automatic

under Manage failed payments > Subscription status

[frozen zealot]

oh ok I see

But then, why is this old invoice still on "past-due" https://dashboard.stripe.com/payments/pi_3LazAHL9NSQkHZNx0sKswcdt

Also I have another issue. I read in the doc the src_ format of payment method was no longer supported by Stripe ? how come and what is the advice to handle payment received from payment links for example ?

[oblique skiff]

I'm still looking please give me a moment

[oblique skiff]

the invoice https://dashboard.stripe.com/invoices/in_1LazAFL9NSQkHZNx6da1hYNp is past due because in your settings under Manage failed payments > Invoice status you specified mark as uncollectible

[frozen zealot]

Yes I see but the invoice should be uncollectible and note past due right ?

[oblique skiff]

what do you think is wrong with that invoice?

[frozen zealot]

it should be in uncollectible and instead it is in past due

hence for KPIs this becomes part of MRR but it's wrong, while uncollectible would be excluded from the calculation

I should see "Uncollectible" and not "Past due"

[oblique skiff]

I'm not sure what the labels should be on the dashboard

[frozen zealot]

https://dashboard.stripe.com/payments/pi_3LazAHL9NSQkHZNx0sKswcdt

but event the status of the invoice is wrong => cf "open"

Hence I guess the problem is not only a "dashboard issue" apparently

[oblique skiff]

did you change the settings between that date and today?

if the Invoice Status was leave-as-is in the settings this might explain why

otherwise I would strongly suggest contact https://support.stripe.com/?contact=true and ask them to investigate this further.

[frozen zealot]

Not that I remember 😦

Do they have access to logs / report to see if settings had been changed ?

[oblique skiff]

yes

[frozen zealot]

Also regarding my second question about src payement method, any clue ?

[oblique skiff]

please do contact https://support.stripe.com/?contact=true they will be better equipped to answer you, or to contact the internal team and get back to you with an answer

[frozen zealot]

#1113014910033600562 message

[oblique skiff]

sources are still supported

where did you read the contrary?

[frozen zealot]

One moment juste looking the part in the doc

[oblique skiff]

we don't recommend using sources anymore since we are leveraging payment methods, but for backward compatibility constraints we still accept sources.

[frozen zealot]

Is this still compatible with European countries ?

https://stripe.com/docs/secure-remote-commerce

[calm linden]

Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

[calm linden]

Is this a question unrelated to earlier context?

[frozen zealot]

thanks vanya is related to this point : #1113014910033600562 message

My use case is that we handle payment method beginning with pm, as adviced. But in some cases, when support send invoice links to customers to that they can pay a former invoice, the payment is automatically added in src, but we didn't build src integration as it was recommended not to use it 😅

Hence I don't know what I should do , do I have to implement something that is no longer recommended by your side to catch this particular case ?

[frozen zealot]

https://stripe.com/docs/api/sources

for the part in the doc 🙂

[calm linden]

I see. The Hosted Invoice Page might still use Sources. But why do you need to build any integration with it?

[frozen zealot]

Because I want to solve the case according which my customers pay through payment link with src that is not handled in back

When paying though incvoice link stripe automatically add src payment method instead of pm payment method

How can I handle payment from invoice links ?

[calm linden]

I understand. When the customers pay through Hosted Invoice Page, does the payment go through? What else do you want to do with the Source?

[frozen zealot]

Problem is the payement can be handled because we use PaymentMethods API and not Sources API. Hence my question is :
what do you suggest in terms if flow / api to integrate so that any payment can be caught ?

Because when paying through this link, the payment method related to subscription is src type and not pm type.

[calm linden]

What do you mean by "handled"? What exactly do you want to do with it after payment?

[frozen zealot]

Just one moment I am looking for requests id so that you better understand me 🙂

[calm linden]

Any findings?

[frozen zealot]

yes sorry

https://dashboard.stripe.com/logs?object=cus_JV6ROFoDHmy06z

My problem is that automatically the payment method is then set by default on this src method and so we don't have related payment method for subscription the following month at the renew.

[dense island]

you need to pass either https://stripe.com/docs/api/subscriptions/create#create_subscription-default_payment_method or set https://stripe.com/docs/api/customers/update#update_customer-invoice_settings-default_payment_method