panzors | Stripe Developers | Page 1

earnest zephyrBOT May 30, 2023, 2:32 AM

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void citrus May 30, 2023, 2:33 AM

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hello! we don't support sending most emails in test mode. the 3DS email is one of those emails that we don't send in test mode

brittle glen May 30, 2023, 2:38 AM

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Oh no!
Is there a way to monitor emails in the live environment?

void citrus May 30, 2023, 2:42 AM

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i'm not too sure i understand what you mean by monitoring emails in the live environment?

brittle glen May 30, 2023, 2:44 AM

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Is there a place where I can check that 3ds reminders have been sent to the customer. Like an event or log?

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On invoice payment failures because 3ds has not been filled out, as a support member of my team, I would like to resend via the dashboard the invoice and guide my customer through the 3ds flow

void citrus May 30, 2023, 2:56 AM

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i think the Dashboard should display that the 3DS reminder has been sent. If you reach out to Stripe Support - https://support.stripe.com/contact, they should be able to confirm that for you. We mainly help with developers who want to integrate directly with the Stripe API here on this channel so we're not always very familiar with the Dashboard behaviour

brittle glen May 30, 2023, 3:16 AM

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On api webhook events, does invoice.payment_failed publish with a decline_code of authentication_required? when the draft finishes?

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(sorry, that was a dumb question), i don't see anything that jumps out at me in the failed event that tells me about why it failed

void citrus May 30, 2023, 3:24 AM

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the Invoice object doesn't have a decline parameter. If you want to see why the Invoice payment failed you would probably want to retrieve the corresponding PaymentIntent to see what's it's status, or listen for the payment_intent.* events

#panzors