kibbas

[mellow ruin]

Yep, we support that: https://stripe.com/docs/billing/revenue-recovery/customer-emails#manage-failed-payment

[lime tiger]

Yes, I checked this option.
But when I tested with a test card provided here: https://stripe.com/docs/testing?testing-method=card-numbers#paiements-refusés
With card: 4000000000000341
I did not receive the email. Did I forget to do something?

Here is the link to the test subscription:
https://dashboard.stripe.com/test/subscriptions/sub_1NC0BeCSzO5SfKjCLD2CvJhU

[mellow ruin]

In test mode we don't send automated emails, generally speaking

You can manually send some from your dashboard, and certain emails are sent but only if the customer email matches your dashboard account email exactly

I know 3DS authentication email do get sent, but unsure about failed payment emails

But you can try with a customer using your account email

[lime tiger]

Ok if the email is not sent automatically in test mode it will be difficult to test. I only have a developer account. That of the administrator is different. Should I create a customer account with his email if I understood correctly?

[mellow ruin]

If you have access to that email then you can do that, yes. Or create your own test mode stripe account within the dashboard, using your own email as the account owner.

[lime tiger]

I tried in an environment where I am an administrator. I put the same parameters but I did not receive the email. I have to modify something in particular on my profile or I should still receive this email?

[feral bane]

Hi there. Taking over for synthrider

The email associated with the customer object in stripe needs to exactly match the email you created the stripe account with

[lime tiger]

Ok ok thank you for your answer