Woku | Stripe Developers | Page 1

warm martenBOT May 26, 2023, 12:10 PM

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frail bloom May 26, 2023, 12:11 PM

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Hi, how can I help?

low trench May 26, 2023, 12:20 PM

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Will keep you updated

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https://stripe.com/docs/payments/3d-secure

Card authentication and 3D Secure

Learn about authentication to reduce fraud and meet regulatory requirements.

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HOWEVER i use shopify, so this step does not apply since i personally have not customized any API to do this.

low trench May 26, 2023, 12:23 PM

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low trench https://stripe.com/docs/payments/3d-secure

they are on the required_action stage

frail bloom May 26, 2023, 12:28 PM

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Yes, I don't want to send you back to Shopify, but they should investigate the issue on their side, and if they can't they will contact Stripe themselves for help. As you are not the direct user of Stripe, there's not much you can do yourself, unfortunately.

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Please, let me know if you have any other questions.

low trench May 26, 2023, 12:46 PM

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Ok hold up, I am providing Shopify with your responses and the valid information they need

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Can i have your email so I keep you in copy?

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#Woku