guccisofloppy

[coarse nexus]

You can create a $0 authorization on their card: https://stripe.com/docs/payments/place-a-hold-on-a-payment-method

If this doesn't decline, then the card is active

[prime willow]

I've hit an edge case where a user who has canceled their subscription is struggling to re-sign up. Each attempt at creating a new subscription returns the error: This customer has no attached payment source or default payment method. Please consider adding a default payment method, but in both the Dashboard and the CLI tool, I see PaymentMethods attatched to the customer

[coarse nexus]

Do you have a Customer ID for the relevant customer and a Request ID for the API request that gave you that error code?

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

[prime willow]

customer ID: cus_NxaCEyzidWYUtD

request ID: req_Rg63fM9s7irY9d

[coarse nexus]

Thanks! Digging now

[prime willow]

thanks. I'm a little in-over my head having taken over from another dev, so the order-of-events might be off

you guys are awesome, BTW, this is the best support I've encountered

[coarse nexus]

you would need to set either the invoice settings of the Customer (https://stripe.com/docs/api/customers/update#update_customer-invoice_settings-default_payment_method), or the default_payment_method of a particular subscription (https://stripe.com/docs/api/subscriptions/update#update_subscription-default_payment_method).

Since the Customer has 2 payment methods, there's no way for Stripe to know which one to choose, so it errors out

[prime willow]

ahhhhhh, interesting! So if a user goes through the checkout process and attatches a PaymentIntent to a subscription, cancels, and then attempts to resign up, is the PI that was associated with the canceled subscription no-longer attatched to the customer, or does it remain attatched for future transactions? Currently, we are asking customers to re-enter payment info when they renew their subscription and logging that as a setupIntent.

I think we assumed that the PI was removed because it was associated with the customer's subscription and not the customer themselves...

[coarse nexus]

Ah, as far as I know the Customer can still pay on the Payment Intent if the Invoice status isn't void

[prime willow]

gotcha. Okay, this gives me some good info to use moving forward. Thanks!!!