#dingkai031

1 messages · Page 1 of 1 (latest)

cobalt magnetBOT
dawn saddle
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Can you share the specific fields you're referencing?

analog mortar
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it's in the dashboard

dawn saddle
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Ok, and what's the question exactly?

analog mortar
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what's the different between amount and refunded?

dawn saddle
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Do you mean 'why was the payment amount 52.62 SGD and the refund 52.87 SGD'?

analog mortar
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yes that's it

dawn saddle
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Seems like the payment was in USD (39.99) but the settlement currency of your account is SGD – so we'll apply FX to convert that: https://stripe.com/docs/currencies/conversions

I suspect at the time of the refund the FX rate was different at the time of the payment, so therefore for us to refund 39.99 in USD, we have to take a higher amount of SGD from your balance

Learn more about how Stripe handles currency conversions for you.

analog mortar
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so it use a different exchange rate with the exchange rate for payment amount or it has a refund fee?

dawn saddle
analog mortar
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that's great!, then where can I see that exchange rate that used for refunding? because in the dashboard is for payment amount

dawn saddle
analog mortar
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okay, can you help me check, because I may make a mistake.
so in the charge.refunded event there's this charge id : ch_3N8wsABBuNcFsmgM0NfciFL5.
inside it there's a balance_transactionid of : txn_3N8wsABBuNcFsmgM0YnGDzyH

inside it there's an exchange rate, but it's the same like in the dashboard