dingkai031 | Stripe Developers | Page 1

spare wingBOT May 25, 2023, 3:57 AM

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flint basin May 25, 2023, 3:59 AM

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I think it's here https://dashboard.stripe.com/test/events/evt_3NBUs1BBuNcFsmgM1rJHhWw4

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

astral hull May 25, 2023, 4:12 AM

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okay, if a customer file a dispute for a subscription. Either we win or lose, does the ongoin subscription stop automatically?

flint basin May 25, 2023, 4:16 AM

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It could be settings to control the behavior, but generally I think it should change the status to past_due. Best is to test in Test mode

astral hull May 25, 2023, 4:32 AM

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ah yes I see it in the dashboard, thanks

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about the charge.dispute.funds_withdrawn event, when does it really trigger? when we lost a dispute or when the dispute is created? because I see that charge.dispute.funds_withdrawn and charge.dispute.created created at the same time...

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previously I ask with other staff, she said that... when we lost a dispute (source : #1110863230269661214 message)

flint basin May 25, 2023, 4:37 AM

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Yeah it is when to lost the dispute. It's just the test card you are using simulate both timing the same

astral hull May 25, 2023, 4:40 AM

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so it's trigger differently between the test one and the live one? So later in live, it should only trigger when we lost a dispute right?

flint basin May 25, 2023, 4:47 AM

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Yes

Occurs when funds are removed from your account due to a dispute.

spare wingBOT May 25, 2023, 4:53 AM

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astral hull May 25, 2023, 4:55 AM

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but in here, in my recent dispute in live mode. the charge.dispute.funds_withdrawn and charge.dispute.created is created at the same time ? it's not when we lost a dispute?

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I see it in the activity of PI : pi_3N83MzBBuNcFsmgM0gygxXV3 in stripe dashboard

weary meadow May 25, 2023, 4:58 AM

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i'd suggest going through this guide to understand how disputes work : https://stripe.com/docs/disputes/how-disputes-work#receiving-a-dispute - we withdraw the funds when a dispute is received

How disputes work

Learn about the high level lifecycle of payment card disputes.

astral hull May 25, 2023, 5:06 AM

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okay understandable thanks

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then, is the dispute amount has an exchange rate like in the balance transaction object?

weary meadow May 25, 2023, 5:13 AM

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do you have an example Dispute object id for me to look at?

astral hull May 25, 2023, 5:25 AM

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sorry my bad, it was there in the object but didn't see it 😄

#dingkai031