Nick_A

[limpid echo]

Um it's hard to tell since not all Xero user would be here. When you say marking invoice as "paid" is that a Xero action or a Stripe action?

[frozen prism]

My understanding is that when an invoice generated by Xero is paid by stripe, the system marks it as "paid" for the amount of the invoice, it then creates a new "receive money" transaction for the fee reimbursement, and a "spend money" transaction for the fee paid. Normally, this marks the invoice as paid on the day the payment is made. This means that the bank doesn't need to be reconciled for the invoice to be recorded as "paid". The issue that has arisen is that Xero's auto-reminders have been contacting clients who have paid their invoices stating that they have yet to make payment.

[limpid echo]

Sound like a sync issue on Xero side. I would recommend reaching out to Xero Support team