JonnyDenGro | Stripe Developers | Page 1

gray nymphBOT May 24, 2023, 3:31 PM

#

broken bear May 24, 2023, 3:34 PM

#

Hi there 👋 thank you for raising this, I am seeing the same behavior in my test flow. Can you confirm whether you only see this in test mode, or are you seeing this in livemode as well?

gray nymphBOT May 24, 2023, 3:38 PM

#

wraith jewel May 24, 2023, 3:45 PM

#

This was reported by one of our users so I believe it is in livemode as well but I will double-check now

#

Yes, this happens in livemode as well

broken bear May 24, 2023, 3:46 PM

#

Thank you for that confirmation, working on flagging this to our teams immediately.

wraith jewel May 24, 2023, 3:46 PM

#

Brilliant thank you

#

Is it possible to get an email when this is resolved?

gray nymphBOT May 24, 2023, 4:00 PM

#

broken bear May 24, 2023, 4:02 PM

#

I won't be able to follow up by email from here, I believe you'll need to reach out to our Support team for ongoing monitoring of this behavior:
https://support.stripe.com/?contact=true

Would you be able to share your Stripe Account ID (starts with acct_) with me though?

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

wraith jewel May 24, 2023, 4:04 PM

#

Sure acct_16KOCkEXq1GrSRVn

shadow trout May 24, 2023, 4:10 PM

#

👋 stepping in

#

Give me a moment to catch up

wraith jewel May 24, 2023, 4:10 PM

#

Thanks

shadow trout May 24, 2023, 4:19 PM

#

Okay this has been reported to our Engineering team and they are working on it. I'd recommend reaching out to Support as Toby mentioned above for updates on when this is fixed up.

#JonnyDenGro