#Cavalaa
somber yew
waxen falcon
Hello 👋
Are you using Direct charges or destination charges?
graceful flame
I'm not sure, where can I find this, also I'm getting this webhook error with the payment: Response
500 ERR
{
"error": "record not found"
}
waxen falcon
That's likely unrelated to your original question. Let's tackle one question at a time 🙂
Can you share your account ID?
graceful flame
but the payment is still going through
sorry haha for the main account or connected account?
waxen falcon
Main account
graceful flame
acct_1JfOhcAm5odgtJUY
waxen falcon
I don't see a connect integration on this account, are you sure this is the correct ID?
graceful flame
there's two accounts it says I'm a member of here's the other? acct_1N5RdcHr1zToFGh7
waxen falcon
Hmm I think the old one is the right one, let me take a look at recent API requests.
Okay looking at these two requests
https://dashboard.stripe.com/logs/req_lAfx60pAhoNpLG
https://dashboard.stripe.com/logs/req_ONEDp2caGBfbQ4
It looks like you're creating destination charges where the funds settle on the platform and a transfer to the connected account is made after deducting application fees.
With Destination charges, the platform account is responsible for Stripe fees
https://stripe.com/docs/connect/destination-charges#flow-of-funds-app-fee
graceful flame
But it says on my main balance that im due a payout for these fees but the connected account hasnt been deducted anything?
waxen falcon
The connected account isn't responsible for any fees so they won't see any deductions.
graceful flame
ok so for example, if a user wants to deposit 1 GBP i charge 1.23 GBP to cover the fees, the full 1.23 is landing in the connected account, so i have to create another transfer of .23 from the connected account to the main account to pay for this?
waxen falcon
You are currently creating destination charges so flow of funds look something like this
1/ When you charge 1.23 GBP, it comes in to the platform account
2/ The amount is transferred to the connected account
3/ Whatever you've specified as application_fee_amount on the payment gets credited to the platform account balance automatically and connected accounts sees that amount debited automatically
4/ When platform gets the application fee amount, Stripe fees get deducted automatically
You don't need to manually make these transfers from & to the connected account
graceful flame
ah ok perfect thank you, i'm just missing this application fee variable then, that'll solve that
Could you help with the other problem at all?
waxen falcon
Sure, do you have an example event ID I can take a look at?
500 on an endpoint usually points to code on your server crashing somewhere
Ideally you'd find relevant information in your server logs, I can take a look at what your server is responding with to see if there's any errors specified there but most likely you'd need to look into your server logs and find the exact error message there
waxen falcon
that's not a valid event ID of a stripe object. Typically you'd see evt_xxx prefix on webhook events
graceful flame
apologies here it is evt_3NBHeiAm5odgtJUY0hAe0pdW
waxen falcon
Thanks. Unfortunately, not seeing anything else on our end except for
{"error":"record not found"}
I'd recommend looking into your server logs and see what function is returning this error in the first place.
graceful flame
ok i'll try look into it thank you for your time!