ibgoldbergs | Stripe Developers | Page 1

young foxBOT May 23, 2023, 12:43 PM

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last totem May 23, 2023, 12:47 PM

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Hi! Let me help you with this.

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There's 2 ways to debit connected accounts:

https://stripe.com/docs/connect/charges-transfers#reversing-transfers
https://stripe.com/docs/connect/account-debits - but only works with Express or Custom (+ a few more limitations)

last sorrel May 23, 2023, 12:48 PM

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The second link is what we are trying to do.

last totem May 23, 2023, 12:49 PM

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If you fulfil all the requirements it should be possible

last sorrel May 23, 2023, 12:49 PM

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The test account is an express account

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if its a test account, how do I make sure reserves are setup to be on? I do have debit negative balances on.

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Here is the request id: req_UuLZxQZEG9175g

last totem May 23, 2023, 12:57 PM

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Hm, I see that all requirements seems to be in line. Let me take a closer look.

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Can you try using transfers instead?
https://stripe.com/docs/connect/account-debits#transferring-from-a-connected-account

last sorrel May 23, 2023, 1:03 PM

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but we are charging for goods and services

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so it seems like transfers is wrong

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and we do want to debit negative balances

cosmic basin May 23, 2023, 1:15 PM

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Hi 👋 apologies for the delay, jumping in as my teammate needed to step away. I'm not sure offhand why you're encountering that error, but will see if anything jumps out at me.

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The Account that you're trying to debit does not appear to be an Express or Custom Connected Account, it appears to be a Standard Connected Account instead. Could you retry with an Express Account and let me know if the error persists?

#ibgoldbergs