talha9 | Stripe Developers | Page 1

void iceBOT May 22, 2023, 8:57 PM

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elder shoal May 22, 2023, 8:58 PM

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Hello! Can you tell me a bit more about your ideal end state for the account? You want it to still be connected but... what exactly? Also what type of connected account is it? Standard? Express? Custom?

finite timber May 22, 2023, 8:59 PM

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Hi @elder shoal

connected account is Custom type
end state really is that transactions/payouts are disabled (as this business is no longer doing business with us)
we still want the connected account discoverable in case we need to field any questions from the customer

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we'll take care of scrubbing the PII on our side and cancelling any subscriptions

elder shoal May 22, 2023, 9:00 PM

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With a Custom account your platform is in complete control over what happens; all of the API requests are coming from you. You can add a control on your end to prevent API requests for that account from happening.

finite timber May 22, 2023, 9:02 PM

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got it, true we can do that

elder shoal May 22, 2023, 9:04 PM

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You can also pause payments and/or payouts in the Dashboard: https://stripe.com/docs/connect/pausing-payments-or-payouts-on-connected-accounts

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Took me forever to find that docs link, sorry. 😅

finite timber May 22, 2023, 9:06 PM

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all good!

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we really just want some visual cue that the business is no longer with us in Stripe, one other thing we could do is update the name to include the string [deactivated]

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otherwise, there's no visual cue on the custom connected account that they're no longer active with us

elder shoal May 22, 2023, 9:09 PM

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Ah, that's an interesting point.

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I think renaming is best for now, but I'll flag this as a feature request internally.

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Done!

#talha9