olivia-subscription-promotioncode | Stripe Developers | Page 1

half dockBOT May 22, 2023, 2:21 PM

#

brittle sail May 22, 2023, 2:22 PM

#

Hello 👋
Not sure if we've changed this recently, can you share two example requests? One where it worked and the other where it didn't?

harsh ginkgo May 22, 2023, 2:22 PM

#

heres a screenshot that we definitely did it at one point lol

Screen_Shot_2023-05-22_at_10.22.17_AM.png

#

Screen_Shot_2023-05-22_at_10.22.50_AM.png

#

second screenshot shows the error

brittle sail May 22, 2023, 2:24 PM

#

Can you share the request IDs?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

harsh ginkgo May 22, 2023, 2:25 PM

#

req_c7lkj8QnW80EZN

#

req_HhFxrqQR0C4f31

#

same error for both

#

this is on our test account on the dashboard

brittle sail May 22, 2023, 2:27 PM

#

Gotcha. Give me a moment to take a look..

harsh ginkgo May 22, 2023, 2:27 PM

#

thanks!

harsh ginkgo May 22, 2023, 2:45 PM

#

Another question: I'm getting this error when configuring the customer portal: "For each product, its price must have unique billing intervals. The following prices have duplicate intervals: price_1NAZHUCMssdTP0LogibUEhxE, price_1NAZHUCMssdTP0LoLHUyPLId, price_1NAZHUCMssdTP0Lo4S2VQw5K, price_1NAZHUCMssdTP0LoeXGCJ9ws." I don't quite understand what that means. I have 1 product, and that product has 4 prices - 2 are yearly and 2 are monthly. Is that not possible? If not, how is the demo set up, because that has multiple monthly and yearly plans available?

brittle sail May 22, 2023, 2:48 PM

#

Can you share the product ID where you currently have the custom price ID supporter?

harsh ginkgo May 22, 2023, 2:48 PM

#

prod_JhAIyLHT3kFQss

brittle sail May 22, 2023, 2:48 PM

#

We suspect this is an old plan object where we allowed folks to set custom IDs but we never supported this for price objects

#

thanks looking

harsh ginkgo May 22, 2023, 2:50 PM

#

ah yeah I remember using the plan object in the past

brittle sail May 22, 2023, 2:51 PM

#

Yup it was created using the plans API

tall trench May 22, 2023, 2:53 PM

#

The ability to set a custom price API ID via the dashboard has been removed recently - I created some prices using this but am no longer able to do so either. So only option now is to use the generated price ID and it appears that one is forced to use "lookup_key" and search prices based on that to find the prices.

harsh ginkgo May 22, 2023, 2:53 PM

#

gotcha, thanks

#

Any idea on the error I'm getting for the customer portal (sorry for posting in here.. probably should have started a different thread lol)?

#

I'm probably missing something when creating the prices. We currently have multiple products for each subscription level, but I understand you can't use the customer portal in that way - it has to be 1 product with multiple prices that the user can choose from - so I'm trying to create new products to reflect that

tall trench May 22, 2023, 2:56 PM

#

I suspect it has todo with deprecating the 'plan' objects. It seems to not be fully backward compatible.

brittle sail May 22, 2023, 2:57 PM

#

I'm probably missing something when creating the prices. We currently have multiple products for each subscription level, but I understand you can't use the customer portal in that way - it has to be 1 product with multiple prices that the user can choose from - so I'm trying to create new products to reflect that
Can you share the request ID for this?

harsh ginkgo May 22, 2023, 2:57 PM

#

but I created a new product and 4 new prices within it and when I configure the portal to use that product and allow for those 4 prices, I get that error.. so I don't see how it can be related to the Plan deprecation since what I'm using was all created today

#

sure

#

req_Y8KU1xH4uEf6qT

brittle sail May 22, 2023, 3:19 PM

#

still looking

#

UI think customer portal is limited to showing one price per interval when it comes to upgrades/downgrades

harsh ginkgo May 22, 2023, 3:20 PM

#

huh

#

then the demo is misleading

#

because there are 3 monthly and 3 yearly showing https://billing.stripe.com/p/session/test_YWNjdF8xR3kxaUZBbHF2S3B4SkN1LF9Od1RValdVcXlZUE85OWxGajN5VWdIVjExY0pTRThs0100jxKGZmwJ/subscriptions/sub_1NAaXwAlqvKpxJCuaYERihtK/update

#

do you know how the demo works?

brittle sail May 22, 2023, 3:22 PM

#

🤔 I could be wrong, let me dig deeper

harsh ginkgo May 22, 2023, 3:22 PM

#

thanks

#

I think you're right.. if I only list 1 monthly and 1 yearly price, it works

#

but the demo should not show that you can have multiple if that is not possible

brittle sail May 22, 2023, 3:25 PM

#

Asking a colleague to take a look too

harsh ginkgo May 22, 2023, 3:25 PM

#

I'd love to know what the difference is with the demo

#

thanks

brittle sail May 22, 2023, 3:41 PM

#

So it looks like the example is using 2 prices (one for each interval) for 3 different products

#

I'll flag this internally to add the limitation to our public docs

harsh ginkgo May 22, 2023, 3:41 PM

#

I was told you can't change from one product to another product within the portal.. only from price to price

#

I guess I'll have to just keep trying things and see if I can get it set up that way

half dockBOT May 22, 2023, 3:43 PM

#

harsh ginkgo May 22, 2023, 3:45 PM

#

eventually having a demo app for the portal like you do for checkout would be helpful

#

is there any way for you to show me the code for the configuration for the demo app?

brittle sail May 22, 2023, 3:47 PM

#

My colleague said, we don't updating a subscription with multiple products
It shouldn't block you from updating one product to the other

harsh ginkgo May 22, 2023, 3:49 PM

#

okay so what am I doing wrong? when I list out each product and its price, I don't have the option to "update" in the portal

#

Screen_Shot_2023-05-22_at_11.49.18_AM.png

slow elbow May 22, 2023, 3:50 PM

#

👋 hanzo has to head out soon so I'm hopping in - give me a minute to catch up

harsh ginkgo May 22, 2023, 3:50 PM

#

thanks Hanzo!

slow elbow May 22, 2023, 3:56 PM

#

Can you share which Subscription you're attempting to update with the portal configuration?

harsh ginkgo May 22, 2023, 3:58 PM

#

this is the customer https://dashboard.stripe.com/test/customers/cus_NwTWEIGYPlXQjB

#

sub id is sub_1NAaw0CMssdTP0LoputmRLYa

#

we currently have 1 product with 1 price for each subscription level. I was told last week I couldn't update from 1 product to another, but now if I use 1 product with the 4 prices, I get an error in the portal because 2 of the prices are monthly and 2 are yearly and it throws a duplicate billing interval error. So now I'm trying to use the existing products if there is no limit on switching from 1 product to another but I don't see the "update" button in the portal. Makes me think I'm missing something..

slow elbow May 22, 2023, 4:04 PM

#

👍 let me take a look

#

When you created your customer portal session did you specifically pass in the new custom portal configuration you created?

harsh ginkgo May 22, 2023, 4:11 PM

#

welp

#

thats it

#

lol

#

no I didn't

#

thank you! I knew I was missing something

slow elbow May 22, 2023, 4:14 PM

#

👍 Yeah you either need to pass in the new customer portal configuration when you create the session

#

OR you can set the customer portal configuration as the default when you create it so it's used by default

harsh ginkgo May 22, 2023, 4:16 PM

#

ohhh cool! good to know

#

thank you so much!

#

you all are kick ass and always answer my questions lol

#

do you happen to know how to show discounts in the portal? is that something that is possible? like, if a product has "$10 off forever coupon" can I get that to show?

slow elbow May 22, 2023, 4:25 PM

#

Currently I don't think that's possible since products aren't tied to a specific coupon

harsh ginkgo May 22, 2023, 4:28 PM

#

but its on the price, so if its showing the price attached, I'd think you could also show any discounts

slow elbow May 22, 2023, 4:33 PM

#

What do you mean by it being on the price?

harsh ginkgo May 22, 2023, 4:33 PM

#

the coupon is attached to the price object

#

I'm using 4 products which each have their own price. I don't understand why the base price is showing but you cannot show any discounts on the price

#

it seems weird to not be able to control the usage of coupons

slow elbow May 22, 2023, 4:40 PM

#

Can you share specifically how you're attaching the coupon to the price?

harsh ginkgo May 22, 2023, 4:45 PM

#

oh sorry, its tied to the product

#

that option is available when creating a coupon

#

so I don't know what you mean when you say "products aren't tied to a specific coupon"

#

are you saying there isn't a backwards relationship or something?

#

I don't see why you can list the products but not show a discount that has been applied to that product

slow elbow May 22, 2023, 4:49 PM

#

Yeah let me clarify - the coupon isn't actually tied to the Product

#

Coupons are tied to Subscriptions/Customers, and you can specify certain restrictions that are checked when that coupon is applied

harsh ginkgo May 22, 2023, 4:51 PM

#

so to use the portal, we would have to attach the coupon to the customer beforehand so they see the discount? or something..

#

like if we have set our two yearly plans to be $10 off with a coupon, what is the best way to show that in the portal?

#

I guess I could attach the discounts to the customer and if they don't choose either one of those options, I can remove the discount? seems hacky but I'm not sure the best option. Marketting loves using those discounts lol

slow elbow May 22, 2023, 5:06 PM

#

Sorry I missed this last question

#

Yeah you'd have to have the coupon attached to the Subscription or Customer beforehand if you wanted them to see it in the portal

#

Alternatively, you could enable promotion codes (and allow your customers to pass in the promotion code themselves), but not sure if that's exactly what you're looking for

half dockBOT May 22, 2023, 5:13 PM

#

gaunt dust May 22, 2023, 5:14 PM

#

olivia-subscription-promotioncode

#olivia-subscription-promotioncode