NonStop Versatility | Stripe Developers | Page 1

raw jayBOT May 22, 2023, 1:08 PM

#

wise badger May 22, 2023, 1:08 PM

#

Hello, are you writing any Stripe API code? Or is the Stripe API code entirely within Woo's platform?

#

If you are not writing the API code yourself here, it would be better to reach out to Woocommerce's support. We don't code their platform so they have a much better idea of how to do things with it

little geode May 22, 2023, 1:11 PM

#

Yes we use an API code and a webhook to connect the payments

wise badger May 22, 2023, 1:13 PM

#

Can you send me the ID of the payment that you are seeing this pending status for?

little geode May 22, 2023, 1:20 PM

#

Sure,
ID:
pm_1NAY5EDOmPjCdiDDEpn5LkD1

wise badger May 22, 2023, 1:21 PM

#

This would be a different ID, it would start with pi_

#

pm_ would be a payment method

little geode May 22, 2023, 1:22 PM

#

sorry, so is this one
pi_3NAY4kDOmPjCdiDD0yqRXb7h

wise badger May 22, 2023, 1:31 PM

#

Apologies, for some reason my system was having trouble loading that payment

#

To me it looks like that payment has entirely succeeded. I don't see it going in to what Stripe calls a pending state at any point. Is this in your Woocommerce dashboard? This kind of pending may be a concept in their system

little geode May 22, 2023, 1:34 PM

#

yes that's the problem because in woocommers is showing as pending so I thought it could be a problem of comms between the API

wise badger May 22, 2023, 1:43 PM

#

Unfortunately we don't know what their platform is doing with the info we sent them so I think we are back to the territory where you should reach out to their support

#

In our logs I can see that we have only ever returned requires_payment_method and succeeded as statuses for that payment intent, which are accurate. If there is a disconnect, Woo will need to look at it from their side.

little geode May 22, 2023, 1:59 PM

#

Thanks let me check with them

#NonStop Versatility