mattwoberts | Stripe Developers | Page 1

hybrid valveBOT May 22, 2023, 9:14 AM

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acoustic breach May 22, 2023, 9:14 AM

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Hi there!

pale socket May 22, 2023, 9:14 AM

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Howdy!

acoustic breach May 22, 2023, 9:14 AM

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Can you share the PaymentIntent ID (pi_xxx)?

pale socket May 22, 2023, 9:15 AM

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Yeah sure it's pi_2N1v9eEHSdXPilfD1G8YBLXi

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The customer has a DD setup they used for the previous month, and it failed here, we're not sure why ....

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Can't find any information about it

acoustic breach May 22, 2023, 9:15 AM

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Thanks! Give me a few minutes to look into this.

pale socket May 22, 2023, 9:15 AM

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Thanks

hybrid valveBOT May 22, 2023, 9:17 AM

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pale socket May 22, 2023, 9:24 AM

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Hi - just checking you're still there 🙂

junior mason May 22, 2023, 9:27 AM

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Hey! Taking over for my colleague.
According to the error message:

There are multiple mandates associated with the PaymentMethod for this PaymentIntent. A mandate parameter must be provided to specify which to use.

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You need to specify what mandate to use when calling confirm API.

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https://stripe.com/docs/api/payment_intents/confirm#confirm_payment_intent-mandate

pale socket May 22, 2023, 9:29 AM

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Hmm, where did you go to see that error message?

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Why would there be multiple mandates associated with the PM - this is just stripe automatic billing, there is no action from us on our side?

junior mason May 22, 2023, 9:30 AM

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In the response body of the confirm API call req_JMwarjJE4XGXeI

pale socket May 22, 2023, 9:35 AM

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I don't see that request, searching for it brings up nothing too

junior mason May 22, 2023, 9:35 AM

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https://dashboard.stripe.com/logs/req_JMwarjJE4XGXeI

pale socket May 22, 2023, 9:35 AM

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junior mason May 22, 2023, 9:36 AM

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Ah yes you won't see it in the dashboard, (it exceeds the retain period)

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In the response of that request, you had that message body.

pale socket May 22, 2023, 9:37 AM

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So this customer, they have a BACS card all setup, and on the 28th May, it should have taken a new payment automatically. Instead, it just fails (with no interaction from us or the customer as far as I know)

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can you shed some light on it - it's all very weird

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I'm trying to work out how there could be multiple mandates on this PM

junior mason May 22, 2023, 9:46 AM

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Let me check...

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So the first mandate mandate_0MoPbbEHSdXPilfD72xEWdj7 was created/accepted at 2023-03-22 11:13:23 via this request req_ipaJkDaGIYSndc using Element.
At 2023-04-06 09:15:54 +0000 a second mandate was created mandate_0Mtov8EHSdXPilfD9l0prAd4 via this request req_xex1g3rkowcmzi.

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You need to keep tracking mandates and make sure to use always the latest one.

pale socket May 22, 2023, 9:50 AM

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Ok thanks - are they associated with payment intents - can I see what mandates exist??

junior mason May 22, 2023, 9:50 AM

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They are associated with PaymentMethods

pale socket May 22, 2023, 9:50 AM

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can I see all mandates for a PM?

junior mason May 22, 2023, 9:53 AM

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There is no direct API fo that

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you need to listen to the mandate.updated event:
https://stripe.com/docs/api/events/types#event_types-mandate.updated

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In the mandate object you have the PaymentMethod Id:
https://stripe.com/docs/api/mandates/object#mandate_object-payment_method

pale socket May 22, 2023, 9:54 AM

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Right, thanks for this - the issue is we've tried to shoe-horn this into our integration based on credit card payments, and the flow is quite different isn't it

#mattwoberts