#atronador
dire forum
Can you share the request ID (req_xxx)? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
glacial mirage
There are hundreds (if not thousands of these "new" errors)
Started seeing them a few days back ...maybe a week...not sure...since they are sporadic....can't find a common pattern.
dire forum
Looking into this
glacial mirage
👍
dire forum
Did the metadata work previously? If so, can you share the request ID (req_xxx) that worked?
glacial mirage
yep, one sec
THis example worked perfectly.
Has been working like that for ever... (many years)..
This issue is only happening on Stripe Checkout...(not Elements)...
and, I have a feeling it might be related to instances of stripe checkout where users have a verify challenge
This is just a theory based on the few instances that I've seen with the error...
Happens when updating metadata, or just the simple description..
glacial mirage
I'm guessing about 5 to 7 days ago. We started seeing a decrease in sales, but with no clear pattern...
We use metadata to trigger order info, and this has gotten especially bad over the past 2 days...so today we started digging deeper..
So, to be clear,...charges are not affected, but updating the PI metadata, which is crucial to our order process, started breaking. No metada, no sale and no communication with the customer...
feral epochBOT
glacial mirage
Any updates? Should this maybe be continued via email/support?
final fog
we're looking into this right now, but if you need to head off, you can write in to https://support.stripe.com/contact/email and we'll follow up there if that works for you? Let us know once you write in and wait for us to confirm that we've found the ticket before you head off
glacial mirage
I did like 2 hrs 45 min ago...
There should be a ticket there..
Let me know if you find it
final fog
onesec
glacial mirage
Chat started: 2023-05-21 22:53:34 UTC