#yrocaz-invoice-upcoming
rose coral
dry geode
there's nothing you can "send"
radiant shadow
hi @dry geode I have a client that I put on a trial to extend his payment date based on a previous conversion w.you guys
dry geode
an upcoming invoice is just an "ephemeral" representation of what their next invoice looks like
yrocaz-invoice-upcoming
radiant shadow
gotcha. well, how do I get him to pay? The problem is if I take off the trial days his account will show as needing payment and his sub-users won't be able to log on.
I'd like to change the subscription date to June 1st but I can't do that since it's an existing subscription. These are some pretty serious limitations...
dry geode
An Upcoming Invoice is just a "preview" of what the future Invoice will look like. There's nothing to send, it's a preview
We don't really support changing billing cycle today so I'm not sure I understand what you are trying to do
radiant shadow
I have a customer who's billing cycle date is 5/18
He will not be able to pay until later this week, and that's fine because his billing date should actually be 6/1, it just so happens that when we signe dup last year it was on the 18th.
If I allow the normal billing cycle then it will say an invoice is due, so his users won't be able to log on since it requires payment. I can't have that happen.
Stripe's previous suggestion was to add trial days to simulate resetting the billing cycle date. I did that, but we've since spoken so I can collect payment earlier.
How do I send an invoice for him to pay without affecting his subscription status of needing payment?
dry geode
You can't do any of this. I assume the advice given to you was to put them on a trial until June 1st and then on June 1st they'll get an Invoice to pay
radiant shadow
correct, but this isn't ideal. I need them to pay beforehand so that their service isn't interrupted.
previous discussion
dry geode
That is not something we support, so that's just not possible
radiant shadow
can i send a one off invoice?
dry geode
You can do your own one-off Invoice but it won't be tied to the Subscription, you won't get the ability to do proration later, MRR, etc.
Really what you are trying to do is not possible unfortunately
radiant shadow
how would you recommend I proceed then?
dry geode
I don't have a good recommendation. I know you don't like that answer but I don't unfortunately. I also mostly focus on questions about developers about their own code and this is more a one-off.
What I'd do is keep them on their normal schedule personally and mark the May 18 invoice to not be charged until June 1st. They can pay it whenever they are ready via the Hosted Invoice Page for example and keep them on that cycle
radiant shadow
where can I find the hosted invoice?
for this payment hten
the previous recommendation to add trial days seems to have created this ephemereal invoice we're dealing with that doesn't have one
dry geode
You said they had an Invoice on May 18 and we're May 19 so I assume it's already there
dry geode
If you already did the trial period change then there's nothing you can do. You wait for June 1st and that's when the Invoice will be issued
radiant shadow
https://discord.com/channels/841573134531821608/841573134531821616/1108726302078...
following this advice
dry geode
which is when you want them to pay which will just work out
radiant shadow
can i remove trial days?