#Benoît
smoky belfry
oblique heath
Hi! Let me help you with this.
polar thunder
Hi !
oblique heath
Could you please share the PaymentIntent ID pi_xxx?
polar thunder
Sure, please give few minutes
"transaction_not_allowed" => pi_3N73FuAYYvne95SH1LQBYPeO, pi_3N5RbWAYYvne95SH1rG3eu38
"processing_error" => pi_3Myv23AYYvne95SH0v9OIwaI, pi_3N7McvAYYvne95SH1bS85QFY
"invalid_account" => pi_3N8U7PAYYvne95SH36hT27XJ, pi_3N7chsAYYvne95SH1HfUEKMx
"do_not_honor" => pi_3N5x1dAYYvne95SH3CHxEb0r, pi_3MsXd3AYYvne95SH3vCOlTPn
"restricted_card" => pi_3MxpCKAYYvne95SH0rlupPWj, pi_3N6eOTAYYvne95SH1Hy29bkZ
oblique heath
Do you know if these are legitimate customers?
polar thunder
How could i know this information ?
20 failed within the last 4 days
(i don't include "expired_card" er "insufficient_funds" failed payments as those use cases are classical and the reason is clear)
oblique heath
I also recommend you to delete the screenshot with customer data (emails).
polar thunder
👍
oblique heath
Is this all your transactions or just errors?
polar thunder
Just the failed payments. We have also successful payments beside
oblique heath
I would contact Stripe Support for this, as this doesn't seems like a technical issue: https://support.stripe.com/?contact=true
polar thunder
I already contact them many times, and each time they send me to the Docs i already read
brave granite
it's normal to have some rate of declines on payments. If you think your decline rate is unusually high please reach out to https://support.stripe.com/?contact=true to request a deeper investigation.
polar thunder
Yes i know, and that's already what i did many times, but i'm only sent to the Docs, no one can go deeper
brave granite
I'd suggest trying to escalate further with support then if you're not satisfied with the response so far.