318001 | Stripe Developers | Page 1

late harborBOT May 17, 2023, 5:27 AM

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muted raft May 17, 2023, 5:32 AM

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Sorry not sure I follow. What are offerup and whatnot exactly?

strange mesa May 17, 2023, 5:39 AM

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Selling platforms

muted raft May 17, 2023, 5:44 AM

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So you mean a custom connected account created by 1 Platform but couldn't verify, and then the 2nd Platform can't create a custom connected account for them anymore?

strange mesa May 17, 2023, 5:50 AM

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@muted raft somewhat.. here it is platform 1 created a custom account for user the user did not create it. platform 2 requires that upon sign up ID verification is performed and it is through stripe. Stripe can not verify because platform 1 holds the user's selling freedom within their app. The crazy part about this is that platform 2 allows you to receive payments through pay pal once account is set up. Platform 1 /offerup platform 2/whatnot.

muted raft May 17, 2023, 5:53 AM

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Stripe can not verify because platform 1 holds the user's selling freedom within their app
Could you elaborate on this part? Is there an error you saw or an article says so?

strange mesa May 17, 2023, 5:56 AM

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Hi there,

Thank you so much for getting back to us. I appreciate you for being on top of this situation. Rest assured that we are more than happy to get to the bottom of this.

Looking at it, I am seeing a custom account that is connected to your email address. f[redacted]@g[redacted].com. The account number is acct_1Lz4rVQp6BMR9c7Q. Please know that this custom account is being managed by Offerup.

Basically, we are a middleman who is processing charges on requests of merchants, but they are the party responsible for your account set up and responding to your query such as updating the email address for verified accounts, therefore we recommend reaching out to them directly.

That being said, I recommend you reach out to Offerup instead as they are best positioned to help.

Website: www.offerup.com
Support email: payments@offerupnow.com
Support phone: +18443568729

As for Whatnot, we really apologise as we don't exactly have the idea on how they manage their identification process. I also suggest you reach out to them, especially if your account is connected to them. Please know that for Stripe connect, the identification process is handled by the platform itself.

Allow me to share for your reference: https://stripe.com/docs/connect/identity-verification

Kindly reach out to them now and please get back to us right away if you need further clarification from Stripe. You may respond to this email right away or for real time assistance, you may reach out to us via chat, or request for a call.

https://support.stripe.com/questions/contact-stripe-support

I'll be looking forward to hearing back from you. Rest assured that I am here to help.

Best regards,
Charles

Identity verification for Custom accounts

Use identity verification to reduce risk on your platform when using Connect.

Contact Stripe support : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Mind you that no matter what is said here the problem still remains, stripe is refrained from verifying the user because of its verification already performed with custom account on the other platform.

muted raft May 17, 2023, 6:01 AM

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Ok so you are owner of this email, and are trying to use Whatnot?

strange mesa May 17, 2023, 6:01 AM

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Yes sir

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And I have invested all my money on inventory because of whatnots performance and future. I'm not lying when I say I'm about to become homeless because of this stupid problem. I have probably one of the largest inventories of vintage to modern jewelry and time pieces on these platforms and I did this because I should be making $6000 a month to start.

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B u t you found me out and probably moved on from this topic. Both platforms lead to offer up and they do not respond.

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I feel that this should be brought to light

muted raft May 17, 2023, 6:08 AM

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I can confirm the account above is a Custom Connected Account and indeed is connected to OfferUp. I am not sure how Whatnot plays a role here or how would they be another Platform. But they mentioned your identity verification is stuck on OfferUp and that might be the only path forward

strange mesa May 17, 2023, 6:09 AM

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Offer up does not respond

muted raft May 17, 2023, 6:10 AM

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Basically, we are a middleman who is processing charges on requests of merchants, but they are the party responsible for your account set up and responding to your query such as updating the email address for verified accounts
You could ask Whatnot to further clarify this point, as whether they have a separate Stripe account and will connect to your account or not, to have more context. But as of Stripe point of view I only see your connection with OfferUp

strange mesa May 17, 2023, 6:11 AM

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It's my identification I have proof of myself and I have that notarized stripe terms and user rights say I have right to request what has been done said etc in my name so why can't I have stripe terminate offerup account.

muted raft May 17, 2023, 6:35 AM

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I am not sure about it and you would want to ask Stripe Support for such an action. I am not sure if it's possible without confirmation from OfferUp anyway

#318001