mattwoberts | Stripe Developers | Page 1

trail haloBOT May 16, 2023, 10:29 AM

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sour chasm May 16, 2023, 10:29 AM

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Hi
Can you share more details ?

gilded sleet May 16, 2023, 10:30 AM

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Hi. We have a customer on a sub. They had a payment fail (evt_0N7It4EHSdXPilfD3cAVGTCf is when the payment failed)

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To resolve, they've gone in to the customer portal and they've added a BACS card instead (they did this yesterday). I just wanted to confirm that this BACS card will be used to take payment - is that the case or do we need to do something to tell striipe "hey, stop trying that card and use this BACS"

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(Customer support have been in today and removed the card as a payment method - hoping it will trip stripe into trying the BACS PM sooner)

sour chasm May 16, 2023, 10:33 AM

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If they updated their payment method using the Customer Portal for that Subscription, then Stripe will use that PaymentMehtod

gilded sleet May 16, 2023, 10:34 AM

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It hasn't done so yet - is it just waiting for the bank auth to do so?

sour chasm May 16, 2023, 10:36 AM

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I can see that the customer cus_A5UKj2luuVcT0I has the new BACS PM pm_0N89k4EHSdXPilfDnNkVJOBL set as a default paymentmethod, it was created yesterday.

gilded sleet May 16, 2023, 10:37 AM

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Yeah - but it's not been used for that pending invoice... so is it just a matter of waiting?

sour chasm May 16, 2023, 10:37 AM

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so is it just a matter of waiting?
yes.

gilded sleet May 16, 2023, 10:37 AM

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Ok, thanks for the clarificartion 🙂

#mattwoberts