holykent | Stripe Developers | Page 1

rugged vectorBOT May 16, 2023, 9:59 AM

#

sturdy cargo May 16, 2023, 10:00 AM

#

Hi there!

#

Do you have an example of a request ID (req_xxx) when the creation failed?

jovial arrow May 16, 2023, 10:01 AM

#

No, just in general. I use stripe elements, user inputs card info, paymentmethodid passed into server > Create payment intent

#

i'm asking if the creation of payment intent fails, this is not something the customer can fix, right?

#

like when confirm payment intent fails, they can top up their funds and retry if it was insufficient balance

#

but if payment intent fails to be created, that is on our end and there's no point in continuing the reservation/purchase whatsoever

sturdy cargo May 16, 2023, 10:03 AM

#

If a creation request fails, there are two main reasons:

there is an issue in your code
Stripe has an ongoing incident
In both case the customer can't do anything about it expect retry the payment

jovial arrow May 16, 2023, 10:05 AM

#

gotcha, thanks!

sturdy cargo May 16, 2023, 10:05 AM

#

Note that if the issue comes from Stripe, the creation request will return a 500 error. You can learn more about this here: https://stripe.com/docs/error-low-level#server-errors

#holykent