#arnotixe
glossy sun
outer folio
hello! do you have an example customer idwhere you've saved/added the card as link?
wraith raft
example (live) customerid cus_LqavcrXhjVGgpQ
I'll try and add a card
ok it's added back
doesn't show up in the api getpaymentmethods call
it Does show up in Stripe webpanel though
outer folio
are you listing for cards?
outer folio
are you listing for a particular type : https://stripe.com/docs/api/payment_methods/customer_list#list_customer_payment_methods-type
wraith raft
hmm yeah let me see
strange, yeah it's a GET request with a urlencoded body type=card
outer folio
remove the type, and you should be able to see the Link PaymentMethod
wraith raft
interesting!
Wonder how I should present that? cause it seems to be missing the last4property
would I have to follow up with a link query or something? 🤔
(we only use the last4 to identify the paymentmethods, so any identification is good)
outer folio
that's expected behaviour for Link payment methods, we don't provide the details of the Link payment method such as e.g. last4 etc. I think the expectation is that if the user wants to use Link to pay again, they would login to Link to make payment - where they would be able to see more details of that particular payment method
how are you integrating with Stripe? i.e. using the Payment Element or Checkout Sessions or ...?
wraith raft
we're using paymentintents api currently (but will soon do invoice+paymentintent)
outer folio
it sounds like you're using Payment Elements to collect payment method details?
wraith raft
Yeah, we can when customer is physically there, for example at an event. But we prefer the user to enter it themselves.
we create a Customer portal link and send to them
Sometime later the customer may have entered his card and it would show up in the cards list (last4 is of course all we see)
The options I see so far would be to
- disable Link on the Customer portal
- say just "link" in the list of cards (but how would that work out if they have 2 link cards? 🤔 )
those 2 are the only identifying info we can get on the card?
outer folio
those 2 are the only identifying info we can get on the card?
yep
wraith raft
ok fair enough. Will the customer be able to add several cards to link?
outer folio
gimme a few minutes to think about this
wraith raft
hmm yeah that "worked" and of course the customer can tell them apart but our customer service can't
guess it's ok-ish as long as the customer only has 1 link card there, we could call it … "link"
But if he has two, it is somewhat experimental to schedule payments as we don't know which card it would charge.
outer folio
looking at one of your screenshots before, it looks like you're using the Card Element?
wraith raft
yes, React.
But we only use that if we actually have the person there, and CS reps (or user himself) types in the card number.
The screenshots with the brown bar there is on Stripe's Customer portal.
outer folio
can you tell me more about the payment flow? e.g. the user adds a payment method to the customer portal, how do you know which payment method they want to use for a payment?
wraith raft
They chat/mail/phone with customer service.
We can charge them on different cards if they want to split the charges, for example
outer folio
ah, MOTO payment in a sense
wraith raft
Or typically, they just want to swap cards, and we can modify the chosen payment method for future payments
typically they will go for a 12 or 24 month course, and get billed monthly (until they might cancel, or change course)
outer folio
honestly, i don't think Link payments are the best fit for your business model - mainly cause like what you said, your customer service wouldn't be able to tell the difference in the Stripe Dashboard
wraith raft
These are past payments, but for future ones we can hit edit and select a different card. Or move the date, change the amount/split it, or just delete the payment altogether
yeah - is it possible to disable that Link feature in Customer portal maybe? I remember fiddling with portal config some time back
outer folio
let me check on that, onesec
wraith raft
live portal config bpc_1LlGaqLYbD2uWeLikHcKuybo hmm looks like we're looking at a feature request 😂
outer folio
nah, it's possible
wraith raft
🥳
outer folio
if you go to https://dashboard.stripe.com/test/settings/payment_methods - disable Link as a payment method
you'll want to do it in live mode too. That link i provided is in test mode
wraith raft
ok yeah - I'll just run that by boss first 😁 - "not my money" hehe
Did it turn on automatically? Or would they have to have selected Yes sometime to enable it?
Can't remember having seen that until recently, that's why
outer folio
when Link was launched, it's on by default
outer folio
not that early as 2011, Link is fairly newish - probably some time in the last year, i can't remember the exact date off the top of my head though
wraith raft
ok yeah I'll check with the upper levels which is best
I kind of prefer have it On and rather handle the extra entry though
outer folio
it's always best to have a discussion, formally document it and go with what was agreed 😁
wraith raft
looks kind of okish already
- they are just regular paymentmethods? I can use them as any other pm_xxxxxx?
outer folio
they are just regular paymentmethods? I can use them as any other pm_xxxxxx
yep, you should try it out to be sure though
wraith raft
hehe yeah we have a test stack.
You can "link" any test card like 42424..... in test mode?
outer folio
yes