#igor-terminal-tipping
edgy igloo
igor-terminal-tipping
still rose
Details:
PI: pi_3N85rjBb9dNaU75s0RgrMHbb_secret_rMVsgSnsJdEOWwXYfBfJ0Fkx0
pi_3N85rjBb9dNaU75s0RgrMHbb
Account: acct_1KEJFjPil8ykiv9l
Terminal: WSC513103001561
ty @edgy igloo
cc @topaz surge
still rose
tmr_FF85JQnDzuf2Nm
it actually behaves the same for all terminals in that account. The tested one that was used for the PI I sent is tmr_FF85JQnDzuf2Nm
edgy igloo
I'm looking into it, will take some time
@still rose okay getting a bit lost here. My team says the PaymentIntent you shared you seem to have never done anything with it beyond creating it
still rose
after creating this payment intent we tried to collect payment. the amount showed up but not tip options
what actions that we can take will help you debug this issue?
undone cliff
Hello! I'm taking over and catching up...
still rose
ty
undone cliff
You said this issue is happening for all reader for this account? By account do you mean location, or the entire Stripe account?
calm siloBOT
still rose
location
undone cliff
Okay, so your other locations are working as expected?
still rose
yes, per our customer feedback. I'll double check
undone cliff
How did you apply the Terminal Configuration you mentioned above to this location? Do you have the ID of the specific Terminal Configuration you want applied to this specific location (it starts with tmc_)?
Looks like there are several different ones you've created that it could be.
still rose
I don't have the id with me, just the fact that we do have the configuration set for this location.
is config info available on the dashboard that I can view?
undone cliff
I'm not seeing you setting a specific configuration for this location though, which I think is the issue. Can you give me the request ID where you set the configuration for this location? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
I'm not seeing a configuration override for the location this reader belongs to. https://stripe.com/docs/terminal/fleet/splash-screen#assign-configuration-object
still rose
understood, I'll ask the team to find it. It might take some time after lunch to get back to you on this. Should I just post it to this channel once I have the info? sorry first time using the discord 🙂
undone cliff
Yep, this thread will likely be closed by then as idle threads are cleaned up, so you'll need to ask a new question in the main #dev-help channel. It's also recommended that your engineers interact with us directly here; this is intended to be technical developer support, and things go a lot faster if we can talk directly to people using the API, who have immediate access to the logs in the Dashboard, and things like that. 🙂
still rose
understood, I'll also forward this info to the team, maybe it's best if integration dev reached out to you. I only have access to sdk and not too familiar with the dashboard info. Thank you
undone cliff
One other thing: since it doesn't seem like you have a configuration specific to this location you may want to retrieve your default configuration and make sure it's what you expect. You can do that using the sample code in the last section here: https://stripe.com/docs/terminal/fleet/splash-screen#update-default-account-configuration