FionaNicholls | Stripe Developers | Page 1

heavy spireBOT May 15, 2023, 10:17 AM

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oblique mauve May 15, 2023, 10:17 AM

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Hi! Let me help you with this. What's the question?

wise violet May 15, 2023, 10:17 AM

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Hi, one payment have been blocked, it is our long term customer nad the card is valid. I contacted Recharge and they advice me to speak with you

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pi_3N7wP6BZTI2fIaQU0c5ashPd

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Can you please tell me why this payment is blcoked?

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blocked, sorry

oblique mauve May 15, 2023, 10:24 AM

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What's Recharge?

heavy spireBOT May 15, 2023, 10:27 AM

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wise violet May 15, 2023, 10:27 AM

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PLATFORM for the subscriptions to our products

oblique mauve May 15, 2023, 10:29 AM

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In any case, this card was reported as fraudulent by the bank during, so there's not much else we can do. The customer needs to contact their bank to find out the reason.
However, is this keeps happening, your platform needs to reach out to Stripe (not you), and we will try to find a solution: https://support.stripe.com/?contact=true

wise violet May 15, 2023, 10:30 AM

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thanks!

#FionaNicholls