mcsucre | Stripe Developers | Page 1

solar vineBOT May 15, 2023, 2:41 AM

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full bough May 15, 2023, 2:41 AM

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👋 How can I help?

opal notch May 15, 2023, 2:42 AM

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hi i am having challenge with my integration and i dont know what the problem is or how to figure it out

full bough May 15, 2023, 2:42 AM

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What is the issue you're facing? Can you share the error message?

opal notch May 15, 2023, 2:42 AM

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transactions are incompleted on stripe

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i could not charge debit gift cards from my website

full bough May 15, 2023, 2:45 AM

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Can you share the payment intent ID (pi_xxx)?

opal notch May 15, 2023, 2:46 AM

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this is the error message i'm getting on my website

WhatsApp_Image_2023-05-13_at_10.58.28.jpeg

opal notch May 15, 2023, 2:46 AM

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full bough Can you share the payment intent ID (pi_xxx)?

okay

full bough May 15, 2023, 2:47 AM

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From the screenshot, it showed that the customer failed 3DS authentication

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Customer should use different card/payment method instead since he/she can't authenticate the card payment from issuing bank

opal notch May 15, 2023, 2:48 AM

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the card was not a bank card

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the customer used a "visa debit gift card"

full bough May 15, 2023, 2:50 AM

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Can you share the Payment Intent ID (pi_xxx)?

opal notch May 15, 2023, 2:50 AM

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a card like this was what the customer used

full bough May 15, 2023, 2:51 AM

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Please delete customer's card as this channel is visible by everyone

opal notch May 15, 2023, 2:51 AM

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full bough Can you share the Payment Intent ID (pi_xxx)?

"id": "pi_3N3OeTIA3rtJCV921JYXWP8J"

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full bough May 15, 2023, 2:52 AM

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The gift card issuer requires authentication. If customer can't complete 3DS authentication, payment can't go through

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There isn't much Stripe can do

opal notch May 15, 2023, 2:53 AM

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the card isnt a bank issued card

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it has worked before perfectly well on the site

full bough May 15, 2023, 2:54 AM

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Can you share an example Payment Intent ID (pi_xxx) that worked in the past?

opal notch May 15, 2023, 2:54 AM

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yes

full bough May 15, 2023, 2:55 AM

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Regardless who issue the card, as long as the card issuer (bank or who gives the card) requires authentication for a payment, customer should complete the authentication

opal notch May 15, 2023, 2:56 AM

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full bough May 15, 2023, 2:56 AM

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Stripe has no control over it

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It's a different gift card number. It might be that the card issuer (be it bank or who gives the card) requires 3DS authentication this time round

opal notch May 15, 2023, 2:58 AM

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i directed customers to call the card company and they confirm that there is 3ds authentication on the card

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i bought the gift card for myself also and its still not charging

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that was why i was sure it wasnt the card that was the problem

opal notch May 15, 2023, 3:00 AM

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opal notch i directed customers to call the card company and they confirm that there is 3ds...

there is no 3ds*

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its a debit card remember

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not bank cards

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it doesnt require authentucation at all

full bough May 15, 2023, 3:01 AM

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This chat is focused on developers and technical integration questions. From the integration perspective, I can't advice you further. Our support team will be able to assist you better than I can about visa debit gift card support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

opal notch May 15, 2023, 3:03 AM

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just want to know if there is an area of the integration where 3ds can be disabled

full bough May 15, 2023, 3:04 AM

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I see! In this case, you can configure 3DS rules with Radar: https://stripe.com/docs/radar/rules#request-3d-secure

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