#n10000k

1 messages · Page 1 of 1 (latest)

polar vaporBOT
pale sky
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Hi for account related issues, you'll need to reach out to our support team: https://support.stripe.com/contact/email

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Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

slow ember
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not really an account related issue (i mean support never reply to tech issues anyway), but more of a how do we not allow bank accounts when it's already disabled? (support ticket already created, but we don't want to accept bank accounts)

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it's turned off in payment methods already

pale sky
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Well if it's turned off in payment methods it shouldn't show up (assuming you're using automatic payment methods)

slow ember
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it does show up we're getting customers onboarding with bank accounts

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we're using elements

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  • Card
  • Apple pay (if on ios)
  • US bank account

show up as options, even though card is also disabled.. and so is US bank account via ach?

pale sky
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us bank account is ach

slow ember
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correct, it's disabled in our payment methods

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but shows up in elements still

pale sky
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Can you share the payment intent id?

slow ember
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They are coming up as mandate id's

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is this because the account is in review it's defaulting to US bank accounts?

pale sky
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Can you share the payment intent id?

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I need to take a look

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I don't know what's happening unless I can look into it

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Pasting the other question:

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You should be able to write a radar rule for setupintents as well

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We're not as versed in Radar in here though

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I would check with our support team: https://support.stripe.com

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

slow ember
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I've had a look i can't find a payment intent for it, it was made using a setup intent, do you want the payment method id?

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Yeah I tried running a prepaid card through a setup intent it didn't work :(, I'm guessing because the radar rules are only when a payment capture is attempted right?

pale sky
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SetupIntent is fine

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Yeah there might be a way to change the rule for a setupintent, but I would check with Support

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But if you can share the setupintent id i can take a look (for the bank account issue)

slow ember
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seti_1N6VYSKclx1Jpb1IBLON8CaT

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no worries on the radar stuff will raise with them, but will ask another question to you in a sec after you give this a look for me (don't want to throw 101 questions at you 😆)

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for context:

image.png
pale sky
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Got it

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So your account has some issues

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I would ask support about that as well

slow ember
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Yeah we're in the process of sorting them out higher up

pale sky
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Not sure why this is happening but probably due to those issues

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But what was your other question?

slow ember
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But on the technical side, is there a reason why it's requesting bank accounts when it's disabled?

pale sky
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If it's api related hopefully I can answer

slow ember
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Is this a fall back when cards can't be accepted?

pale sky
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No if you have bank accounts disabled they shouldn't show...

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But also your account is in a weird state

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So hard to say what's going to happen

slow ember
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Well 100% it's showing and capturing bank accounts.. yeah it's a weird one.. the account flow has been a nightmare upload docs and instant disabled stuff.. but that's not the issue... yeah so for the next questions:

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so our business model is 7 day free trial period then we charge (capture card upfront).. are there any objections for doing it this way (due to radar we want to use payment intent, but will confirm with support):

  • charge $1
  • listen to payment intent succeed webhook
  • create customer + subscription
  • refund $1

is a flow like that allowed? I know with the free trial period days when you create a subscription the invoice is set to $0 and you can't run a payment intent on the $0 invoice

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or is there a way to disable prepaid cards in the sdk (frontend) as a client side "block" (yeah I know it's not 100%)

pale sky
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Oh from what I understand that's against our TOS

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Charging small payments like that

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And then refunding

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But again support would know more about that

slow ember
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Yeah it's a weird one because I spent hours testing the radar fraud rule to block prepaid, and it just refused to work on a setup intent only when a payment is capture on a setup intent it kicked in.. but that's no good when you already have the card details 🫣

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Do you know if when you do a setup intent if it runs a card activation check? $0 for visa/mc and $1 for amex?

pale sky
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We do run an authorization on the card

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And we charge the stripe account an authorization fee for it

slow ember
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Appreciate the fast replies @pale sky , will ask support about the issues with Radar because it's not triggering those rules at setup intent 😦 have a good day