ninja-checkout-phone | Stripe Developers | Page 1

simple sunBOT May 12, 2023, 5:11 PM

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fallen reef May 12, 2023, 5:11 PM

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Here is the error

safe zinc May 12, 2023, 5:12 PM

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ninja-checkout-phone

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@fallen reef please remove the picture if possible if this is someone's real home address

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this channel is publicly logged and anyone can see and read this

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have you been able to reproduce with those exact values yourself?

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trying to figure out if it's on their end or if it's really the phone number

fallen reef May 12, 2023, 5:13 PM

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Yes I tried on my end with the exact values and everything works, but the icon next to the phone number shows an American symbol on my end (not the UK symbol)

safe zinc May 12, 2023, 5:15 PM

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I wonder if that's the issue then where we think their phone number is supposed to be UK based and so we reject it

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is it a US customer with a US phone number but UK address?

fallen reef May 12, 2023, 5:16 PM

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No the address and everything is all US. Not sure what his IP is.

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Maybe he is using a VPN or something from the UK?

safe zinc May 12, 2023, 5:16 PM

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or maybe he's based in the UK

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I'm looking though

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Do you have a Checkout Session id for this so that I can look at it?

simple sunBOT May 12, 2023, 5:19 PM

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fallen reef May 12, 2023, 5:21 PM

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No I don't, can I find that in the Stripe dashboard somewhere? I have his email and contact info. Let me check the webhook logs.

safe zinc May 12, 2023, 5:25 PM

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Yeah without finding the exact session it's going to be tough. I don't think it's anything you did with your code though. I would recommend that you ask your end customer for the exact URL they are on with that error and then contact our support team directly and they can help you debug this: https://support.stripe.com/contact

fallen reef May 12, 2023, 5:27 PM

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I suppose I could just try the same values with a UK vpn.

safe zinc May 12, 2023, 5:29 PM

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Do you think they didn't know they can change that flag?

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like it's clickable and they can change the country

fallen reef May 12, 2023, 5:30 PM

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Oh really, possibly.

safe zinc May 12, 2023, 5:30 PM

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like looking more closely at your original picture, it's not the UK flag and I wonder if they picked the wrong one, but asking them exactly would help at least

fallen reef May 12, 2023, 5:31 PM

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Yeah, switching that flag throws an invalid phone number error. That must be it.

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They had selected Turks & Caicos Islands

safe zinc May 12, 2023, 5:32 PM

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gotcha so yeah they need to switch back

fallen reef May 12, 2023, 5:33 PM

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Ok, pretty sure that is it. I will let them know. Thanks for the help.

#ninja-checkout-phone