selenatesfahiwet | Stripe Developers | Page 1

glossy forgeBOT May 12, 2023, 4:41 PM

#

slender willow May 12, 2023, 4:42 PM

#

Hi 👋

Do you have an example Subscription ID for a subscription where this occurred?

balmy bluff May 12, 2023, 4:42 PM

#

Here is the customer ID : cus_NSAXWhgvnzG2hK

#

We canceled and refunded the amount today... we just need it to stay canceled

#

Any ideas?

slender willow May 12, 2023, 4:49 PM

#

Give me a minute, I'm taking a look

balmy bluff May 12, 2023, 4:49 PM

#

Great, thank you!

slender willow May 12, 2023, 4:49 PM

#

The most recent subscription creation occurred because of this request: https://dashboard.stripe.com/logs/req_YCjyFbgRjkC8gN

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

#

From your integration

#

IT was then deleted here: https://dashboard.stripe.com/logs/req_fCn39i5o4exT9s

balmy bluff May 12, 2023, 4:51 PM

#

True, but what caused the account to recreate? Was that from the users end or our back end?

#

Because this account has been cancel before and it recharged this user

slender willow May 12, 2023, 5:00 PM

#

what caused the account to recreate
I don't know what that means

balmy bluff May 12, 2023, 5:05 PM

#

I meant what triggered the subscription to reactivate?

slender willow May 12, 2023, 5:06 PM

#

An Api call from your server

#

I sent you the link to the request

#

As for what triggered that API call, that is something you will need to figure out

balmy bluff May 12, 2023, 5:08 PM

#

Could an API call get initiated by the user?

#

(this might be a basic question. I'm not a developer)

slender willow May 12, 2023, 5:10 PM

#

That depends on your integration

#

Your code

#

This server is primarily focused on helping developers integrate with Stripe APIs so we really need to be talking to people who are writing code

#selenatesfahiwet